topic Re: website issus in Arlo Q

website issus

Deepsink — Thu, 05 Dec 2024 19:55:01 GMT

I am on the website and neither option (chat or call) works.

Re: website issus

BrookeN — Thu, 05 Dec 2024 20:30:31 GMT

Are you doing this from the mobile app? Are you receiving an error message? Can you provide more information pertaining to what you are needing from support, I may be able to help you or any of our amazing community members as well.

Re: website issus

Deepsink — Thu, 05 Dec 2024 20:33:29 GMT

I am on a computer.

Nothing hapens when I click CALL or CHAT.

thank you for helping.

Re: website issus

BrookeN — Thu, 05 Dec 2024 22:15:21 GMT

I would be more than happy to help you, can you let me know what you are needing assistance with?

Re: website issus

Deepsink — Fri, 06 Dec 2024 14:38:19 GMT

Hello BrookeN.

Thank you for helping.

I wanted to ask questions about getting another indoor camera.

The website Chat would not work and I did not see a phone number.

Is there an email address that I can use to send my questions?

Re: website issus

jguerdat — Fri, 06 Dec 2024 14:41:36 GMT

The web client doesn't provide access to official support for some reason (a phone number can be copied and used to call so just because the computer can't call isn't a reason). There is no email access. Do you have a smartphone that you can load the Arlo app onto for this purpose?

Asking your questions here would likely be the fastest method.

Re: website issus

BrookeN — Fri, 06 Dec 2024 14:54:05 GMT

I agree with @jguerdat, however I did reach out to customer support to reach out to you regarding questions for a new camera. But the community is a wealth of information and @jguerdat , myself or many of our other community would be more than happy to help with any questions you may have.

Re: website issus

Deepsink — Fri, 06 Dec 2024 14:58:13 GMT

Thank you. I will try that with BrookeN.

Re: website issus

Deepsink — Fri, 06 Dec 2024 15:05:36 GMT

I have two Arlo Qs that have worked great for several years.

I am going to ass a 3rd camera.

What do you recommend?

Re: website issus

Deepsink — Sat, 07 Dec 2024 19:10:37 GMT

Michelle, with Arlo, called and did a great job simplifying the situation and I order 3 cameras.

Thank you all for helping.