topic Re: Time Zone in Library in Arlo Q

Time Zone in Library

Schmidtses — Thu, 08 Aug 2024 00:25:54 GMT

I have a number of Arlo QS and Baby's. I just moved from Pacific to Eastern time and have updated the cameras. However, the library still shows the wrong time zone.

How do I fix this?

Re: Time Zone in Library

StephenB — Thu, 08 Aug 2024 11:43:26 GMT

@Schmidtses wrote:

I have a number of Arlo QS and Baby's. I just moved from Pacific to Eastern time and have updated the cameras. However, the library still shows the wrong time zone.

How do I fix this?

Are you seeing "Library" in your app menu? Or are you seeing "Feed' instead?

Re: Time Zone in Library

Schmidtses — Thu, 08 Aug 2024 12:10:53 GMT

I see library.

Re: Time Zone in Library

StephenB — Thu, 08 Aug 2024 12:17:29 GMT

@Schmidtses wrote:

I see library.

Ok. With "Feed" (the newer user interface), you set the time zone for the location.

You are saying that you've changed the time zone for each of the cameras, but new motion recordings still show the pacific time?

Have you tried making a manual recording, and see if the behavior is different?

Re: Time Zone in Library

Schmidtses — Thu, 08 Aug 2024 13:31:56 GMT

Yes, I've set the time zone for all of my cameras to Eastern, but the library clips are all Pacific.

When I do a manual recording, the clip is saved as Eastern.

Re: Time Zone in Library

StephenB — Thu, 08 Aug 2024 13:50:04 GMT

@Schmidtses wrote:

Yes, I've set the time zone for all of my cameras to Eastern, but the library clips are all Pacific.

When I do a manual recording, the clip is saved as Eastern.

I don't have any good ideas on how to fix that, so I am tagging the mods - @ShayneS , @BrookeN , @JamesC - in case they have some ideas.

That said

You might try power-cycling one of the Qs and see if that makes any difference.
If you are using a PC, also make sure that is set to the correct time zone.

Re: Time Zone in Library

Schmidtses — Thu, 08 Aug 2024 19:09:43 GMT

I've tried power cycling via hard cuts and restarts.

This library thing happens on iOS, Windows and Android, all of which have the right time zones.

Thanks!

Re: Time Zone in Library

Schmidtses — Mon, 19 Aug 2024 12:11:42 GMT

Anyone have any thoughts on this?

Re: Time Zone in Library

BrookeN — Mon, 19 Aug 2024 14:32:58 GMT

Please reset the cameras and reinstall them and that should fix the behavior you are seeing.