topic Re: ArloNetworking. ServerResponseError error 1.)" in Arlo Q

ArloNetworking. ServerResponseError error 1.)"

Mehdiua — Wed, 07 Aug 2024 03:09:18 GMT

I get the following error after assigning a name to the device, just one step before activating the device. (many times after factory reset the device)

"Error occurred

The operation couldn't be completed and i can not claim it.

(ArloNetworking. ServerResponseError error 1.)"

i also tried to onboard it via “my.arlo.com” on a computer browser, but at the same step after i have given a name… it just logged out and the page jumps to “Sign in” page.

Also important to know:

“i do not use Mesh on my wifi”

“tried with 2.4 and 5G wifi”

“changed SSID and pasword”

“ i do not use any specific characters on my wifi SSID or password “

“ i already have two more Arlo Q on my account”

“tested on another Arlo account“

I purchased it online and spent several hours attempting to set it up without success. In an attempt to troubleshoot the issue, I reached out to the camera's previous owner and asked them to remove the device from their Arlo Secure app, which they kindly did. However, even after this step, I still haven't been able to get the camera to work.

Re: ArloNetworking. ServerResponseError error 1.)"

ShayneS — Thu, 08 Aug 2024 22:06:16 GMT

Hi @Mehdiua

Are you still experiencing this symptom?

Re: ArloNetworking. ServerResponseError error 1.)"

Mehdiua — Fri, 09 Aug 2024 12:21:55 GMT

@ShayneS unfortunately yes!
i tested with another router still same error!

Re: ArloNetworking. ServerResponseError error 1.)"

ShayneS — Tue, 13 Aug 2024 22:43:56 GMT

Have you tried factory resetting the camera?

Re: ArloNetworking. ServerResponseError error 1.)"

Mehdiua — Wed, 14 Aug 2024 00:30:30 GMT

@ShayneS

Yes i have tried to factory reset many times! same result!

Re: ArloNetworking. ServerResponseError error 1.)"

jguerdat — Wed, 14 Aug 2024 14:05:08 GMT

Just to be sure, did you hold the reset button until the camera clicked?

Re: ArloNetworking. ServerResponseError error 1.)"

Mehdiua — Wed, 14 Aug 2024 14:12:42 GMT

@jguerdat

Yes i did!

Re: ArloNetworking. ServerResponseError error 1.)"

jguerdat — Wed, 14 Aug 2024 14:15:47 GMT

It sounds like the camera may be toast unfortunately.

Re: ArloNetworking. ServerResponseError error 1.)"

Mehdiua — Wed, 14 Aug 2024 14:35:32 GMT

@jguerdat

i don't know how its possible! i bought another Arlo Q last week! onboarding goes well, camera detects by app and serial number shows until i assigning a name to the device and
Error occurred
The operation couldn't be completed.
(ArloNetworking. ServerResponseError error 1.)

I tried bouth camera in a diffrent place with another modem, wifi and acount, same result.

Re: ArloNetworking. ServerResponseError error 1.)"

ShayneS — Wed, 14 Aug 2024 15:37:40 GMT

Does this only occur with your newly purchased Arlo Q?

Where did you purchase this device from? was it used by chance?

Re: ArloNetworking. ServerResponseError error 1.)"

Mehdiua — Mon, 26 Aug 2024 22:43:55 GMT

both!

I bought them used and the owner has removed camera from his account!