topic Re: Arlo Q drops the internet in Arlo Q

Arlo Q drops the internet

Hekintx — Fri, 19 Jul 2024 21:04:18 GMT

My Arlo Q suddenly won’t stay connected to the internet. I can get it to connect but when I go to check the feed it just says connecting and then when I go back to settings it is disconnected.

Re: Arlo Q drops the internet

ShayneS — Mon, 22 Jul 2024 23:39:37 GMT

Can you try rebooting or factory resetting if a reboot does not help.

Re: Arlo Q drops the internet

Hekintx — Mon, 22 Jul 2024 23:41:19 GMT

I have tried resetting, restoring factory settings, updating the app, and removing and reinstalling it.

Re: Arlo Q drops the internet

ShayneS — Mon, 22 Jul 2024 23:42:42 GMT

What does it say on a web portal?

Re: Arlo Q drops the internet

Hekintx — Mon, 22 Jul 2024 23:53:48 GMT

I don't know where to look on the web?

Re: Arlo Q drops the internet

StephenB — Tue, 23 Jul 2024 00:11:59 GMT

@Hekintx wrote:

I don't know where to look on the web?

my.arlo.com

Use a PC browser (not mobile)

Re: Arlo Q drops the internet

Hekintx — Tue, 23 Jul 2024 00:14:53 GMT

Yes, I know the website. I don't know where you want me to look on the web.

To be clear, I set it up, it connects to the internet. I get the camera synced to the app and then when I press play, it won't connect, just spins. I then check the internet and it has disconnected. I have tried on my phone and my iPad.

Re: Arlo Q drops the internet

StephenB — Tue, 23 Jul 2024 00:21:21 GMT

@Hekintx wrote:

Yes, I know the website. I don't know where you want me to look on the web.

Don't over-think this. @ShayneS just wants to to know if the web portal breaks the same way (or not). So see if the camera shows up as on-line, and if it does, then try live-streaming it.

Re: Arlo Q drops the internet

Hekintx — Sat, 27 Jul 2024 14:11:17 GMT

Sorry. I can’t get it to work on the web either.

Re: Arlo Q drops the internet

ShayneS — Mon, 29 Jul 2024 22:18:27 GMT

It appears you may be experiencing hardware failure based on your frequent loss of connection and not being able to reinstall the device. If a factory reset doesn't resolve the issue, you may need to consider replacing the unit.