topic Re: Can’t see device Arlo Q in Arlo Q

Can’t see device Arlo Q

lhuy2733 — Sun, 17 Mar 2024 06:40:33 GMT

Hi,

I have an old Arlo Q. Just granted access to my mother and have setup app on her mobile. I can see notifications push through but cannot see the device on her mobile.

Any assistance would be appreciated.

Re: Can’t see device Arlo Q

TomMac — Sun, 17 Mar 2024 12:37:08 GMT

Check to make sure you two are using the same type version of the app....

that's the one version would have a Library, the other a Feed ( for videos ) ...they need to be on the same type ( IIRC).

Since yours are older cameras, are you on the older type version and Mom on the new?

Re: Can’t see device Arlo Q

lhuy2733 — Sun, 17 Mar 2024 13:06:15 GMT

We are on the same version Arlo app 4.12

Once the invited user accepts and activates their own account will the devices appear automatically in their account?

Re: Can’t see device Arlo Q

TomMac — Sun, 17 Mar 2024 17:33:15 GMT

they should... remember that you must pick cameras and allow access rights.