topic Re: Arlo Q camera can't receonnect into my Dashboard after resetting it in Arlo Q

Arlo Q camera can't receonnect into my Dashboard after resetting it

lfuragganan — Sat, 03 Feb 2024 21:39:16 GMT

I have 4 Arlo Q cameras (around 5 years old). One of them I reset it as was having issue (synch on/off). After reset the Arlo Q camera, I can't connect this anymore in my Dashboard. Looking at my Router, this Arlo Q camera is connected and has valid Internal IP address like the rest of my Arlo Q cameras. Scanned QR code successfully. But this one can't connect into my Dashboard (keep saying, that it can't be found). As I said, this camera connects into my router's Wi-Fi but my Arlo account Dashboard, can't find it.

Re: Arlo Q camera can't receonnect into my Dashboard after resetting it

jguerdat — Sun, 04 Feb 2024 15:55:19 GMT

When you reset, did you also remove it from your account?

https://kb.arlo.com/000062665/How-to-factory-reset-an-Arlo-Q-or-Arlo-Q-Plus-Camera

Re: Arlo Q camera can't receonnect into my Dashboard after resetting it

lfuragganan — Mon, 05 Feb 2024 18:59:53 GMT

Yes, I removed the camera from my account. powered off/on the camera again and tried adding it, to no avail. I can see in my router that this camera got an IP address so it got connected to my router but not in my Account (Arlo Dashboard). I also tried connecting this in a different network (my sister's house). Same issue.

Re: Arlo Q camera can't receonnect into my Dashboard after resetting it

jguerdat — Tue, 06 Feb 2024 15:50:12 GMT

Did you also try the reset procedure in the link above?

Re: Arlo Q camera can't receonnect into my Dashboard after resetting it

lfuragganan — Wed, 07 Feb 2024 05:04:35 GMT

Yes. I reset the camera using the procedure.

Re: Arlo Q camera can't receonnect into my Dashboard after resetting it

jguerdat — Wed, 07 Feb 2024 15:34:56 GMT

Seems like a faulty camera. The current product, if you want to buy one, is the Essential Indoor.

Re: Arlo Q camera can't receonnect into my Dashboard after resetting it

lfuragganan — Thu, 08 Feb 2024 01:14:01 GMT

Wow. No one else can provide any more suggestions. Just the camera is defective? It was working until I reset it and removed it from my account. All of a sudden it's defective. The camera is getting IP address but not appearing/connecting anymore in my Dashboard. I just can't believe that my camera is defective. Anyway, I'm hoping that someone can still provide more suggestions but if not, then so be it.

Re: Arlo Q camera can't receonnect into my Dashboard after resetting it

lfuragganan — Thu, 08 Feb 2024 02:53:39 GMT

A little bit of persistence helps, I kept resetting the camera and tried adding it again (probably done around 7x). It finally worked, it got reconnected again. I don't know what I did differently from the previous (6x) attempts. But it got connected. I just can't believe that my camera is faulty all of a sudden. Thanks all for the suggestions.