topic smarthub cant find arlo q... VMC 3040 in Arlo Q

smarthub cant find arlo q... VMC 3040

jarjr — Wed, 27 Dec 2023 19:19:33 GMT

smarthub cant find arlo q... VMC 3040

Re: smarthub cant find arlo q... VMC 3040

StephenB — Wed, 27 Dec 2023 20:19:00 GMT

@jarjr wrote:

smarthub cant find arlo q... VMC 3040

The Q can't be paired with any base - Arlo never rolled out that feature.

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

Re: smarthub cant find arlo q... VMC 3040

jarjr — Wed, 27 Dec 2023 20:53:22 GMT

How do I install it? I followed the instructions on app…plus button up top right, add … what type… Q… everything through the chime but couldn’t find it!

Re: smarthub cant find arlo q... VMC 3040

StephenB — Wed, 27 Dec 2023 21:10:30 GMT

@jarjr wrote:

How do I install it? I followed the instructions on app…plus button up top right, add … what type… Q… everything through the chime but couldn’t find it!

Did you hear the chime?

If you did, then check your router's attached device list, and see if the camera is showing up there.

Also, try a PC (my.arlo.com) as that will sometimes work when the app fails.