topic Re: Is there a way to select which cameras record in library in Arlo Q

Is there a way to select which cameras record in library

Opicadoo — Tue, 05 Dec 2023 19:41:28 GMT

I have a free account and i have 4 cammeras that I own and 2 cammeras that I was invited to have access to, The thing is that I want the library to record motions and audio from the 4 cammeras that I own and one of the cammeras that i was invited to access, is there a way to do that? Right now, it only records three of my cammeras and both of the invitation cammeras, but it does not record nothing from the cammera I just installed.

Re: Is there a way to select which cameras record in library

StephenB — Tue, 05 Dec 2023 19:45:10 GMT

@Opicadoo wrote:

Right now, it only records three of my cameras and both of the invitation cameras, but it does not record nothing from the camera I just installed.

Is that newly installed camera in a subscription plan?

What model is the camera?

Re: Is there a way to select which cameras record in library

Opicadoo — Tue, 05 Dec 2023 22:28:04 GMT

Is that newly installed camera in a subscription plan?

No, is a free account with no subscription (I know I can only have 5 cameras with a free plan)

What model is the camera?

The camera is VMC3040r6

Re: Is there a way to select which cameras record in library

StephenB — Wed, 06 Dec 2023 12:11:00 GMT

@Opicadoo wrote:

Is that newly installed camera in a subscription plan?

No, is a free account with no subscription (I know I can only have 5 cameras with a free plan)

What model is the camera?

The camera is VMC3040r6

Can you make a manual recording while livestreaming the camera?

Re: Is there a way to select which cameras record in library

Opicadoo — Wed, 06 Dec 2023 12:22:09 GMT

Yes, I can make a manual recording while livestreaming the camera.

Re: Is there a way to select which cameras record in library

StephenB — Wed, 06 Dec 2023 12:59:10 GMT

@Opicadoo wrote:

Yes, I can make a manual recording while livestreaming the camera.

Then the next step is to confirm that the camera is armed.

Re: Is there a way to select which cameras record in library

Opicadoo — Wed, 06 Dec 2023 13:04:30 GMT

Thank you Stephen, how do I do that?

Re: Is there a way to select which cameras record in library

StephenB — Wed, 06 Dec 2023 13:12:29 GMT

@Opicadoo wrote:

Thank you Stephen, how do I do that?

Assuming you see "Library" at the bottom of the app page (and not "Feed"):

Go to the modes page in the app. You should see the camera there, and should be able to see if it is in the Armed mode.

Re: Is there a way to select which cameras record in library

Opicadoo — Wed, 06 Dec 2023 15:11:48 GMT

Thank you Stephen,

When I go to the Mode screen n the app, it shows "Getting Information", it never shows "armed" . I waited a few minutes to see if it gets the information, but it doesnt change, keeps showing the message, the camera I want recording off is the "CASA AFUERA".

Re: Is there a way to select which cameras record in library

StephenB — Thu, 07 Dec 2023 11:47:21 GMT

@Opicadoo wrote:

When I go to the Mode screen n the app, it shows "Getting Information", it never shows "armed" . I waited a few minutes to see if it gets the information, but it doesnt change, keeps showing the message, the camera I want recording off is the "CASA AFUERA".

Are you also seeing this on a PC (my.arlo.com)?

If you are, then have you tried power-cycling the camera?

Re: Is there a way to select which cameras record in library

Opicadoo — Wed, 13 Dec 2023 12:58:23 GMT

Yes I tried to reboot the camera several times, from the app and cutting power to it…. Nothing!! The camera keeps showing getting information, and it does not record any video or audio on the library.. very frustrated at this point.

Re: Is there a way to select which cameras record in library

ShayneS — Thu, 14 Dec 2023 19:04:22 GMT

@Opicadoo

Can you try re-onboarding the device and test the app and web portal again.

Re: Is there a way to select which cameras record in library

Opicadoo — Thu, 14 Dec 2023 19:40:54 GMT

Thank you Shayne, just to be clear, you want me to erase the camera from the app, do a hard reset on it, and start from scratch.. right?

Re: Is there a way to select which cameras record in library

ShayneS — Thu, 14 Dec 2023 21:05:50 GMT

@Opicadoo No, just the camera itself. You can remove the camera within the app and re-onboard and let's see if that resolves the issue.

Re: Is there a way to select which cameras record in library

Opicadoo — Thu, 21 Dec 2023 02:05:43 GMT

Thank you Shane!!! That solved the issue!!!! Cue Happy Dance!!!!

Re: Is there a way to select which cameras record in library

ShayneS — Thu, 21 Dec 2023 23:34:09 GMT

@Opicadoo Awesome! Thanks for the update.