topic Re: Motion detection not working VMC3040r6 in Arlo Q

Motion detection not working VMC3040r6

Benikat15 — Wed, 04 Oct 2023 13:31:43 GMT

After updating my mobile app a few days ago, my motion detection hasn’t been working. It is not recording motion (I have the free 7 day storage) nor sending alerts. However, it’s not working either if I set it from my laptop. Only sound detection is working. I don’t have the option to do a motion detection test. I tried adjusting the sensitivity, unplugging, restarting, etc. with no luck. The camera will still make noises and adjusts to settings, and I can still watch live and record, so I don’t believe it’s an issue with the camera itself.

Re: Motion detection not working VMC3040r6

StephenB — Wed, 04 Oct 2023 13:47:30 GMT

@Benikat15 wrote:

I don’t believe it’s an issue with the camera itself.

It still could be the camera. The Q/Q-plus uses hardware in the camera to detect motion in the video image. That could be misbehaving.

Unfortunately the motion detection test isn't supported for the Q cameras.

Re: Motion detection not working VMC3040r6

Benikat15 — Thu, 05 Oct 2023 01:37:54 GMT

Would you suggest trying to reinstall the camera completely or waiting to see if an app update fixes it? Thank you.

Re: Motion detection not working VMC3040r6

Benikat15 — Thu, 05 Oct 2023 01:40:45 GMT