topic Re: Arlo q recordings not showing in library VMC3040r6 in Arlo Q

Arlo q recordings not showing in library VMC3040r6

ehl11612 — Fri, 28 Apr 2023 18:44:56 GMT

I have 5 arlo q cameras and no recordings in the library showing up even if I'm getting notifications. I have 1 wired video doorbell with active subscription. The arlo q cameras worked fine over the years but started to have problems last March. I chose the arlo q cameras over the other models because it doesn't need a base station and it records and retains videos in the library for 7 days for free. Did Arlo cut support for the arlo q cameras already?

Re: Arlo q recordings not showing in library VMC3040r6

StephenB — Tue, 25 Apr 2023 11:25:23 GMT

@ehl11612 wrote:

Did Arlo cut support for the arlo q cameras already?

No, but I have seen some other recent posts on issues with Arlo Q recordings.

I'm tagging the mods ( @JamesC and @ShayneS ) so they can follow up.

Re: Arlo q recordings not showing in library VMC3040r6

ehl11612 — Wed, 26 Apr 2023 10:12:48 GMT

I disarmed all the Arlo q cameras yesterday and early this morning my video doorbell recordings started showing at my library so I figured issue might have been fixed so I armed all the arlo q's again and my libray recordings went blank?? Does this mean I can no longer use my arlo q's with my doorbell?

Re: Arlo q recordings not showing in library VMC3040r6

spalmeri — Thu, 27 Apr 2023 11:13:48 GMT

Support told me they know the problem and they are working on solving it. We will wait.

Re: Arlo q recordings not showing in library VMC3040r6

ShayneS — Fri, 28 Apr 2023 18:48:28 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo q recordings not showing in library VMC3040r6

ehl11612 — Fri, 28 Apr 2023 19:08:41 GMT

Appreciate the responses. I have done the following as suggested by Arlo support:

1. Check cameras from my arlo web portal- All powered cameras are detected and I can record video clip but intermittently it is saved on my library then next time I check it disappears.

2. Uninstalled and re installed Arlo secure app on my phone- Still the same, I get all notifications from armed cameras but library stays empty.

I'm starting to think it might be from a firmware update which no longer supports my arlo q cameras causing the problem.

Re: Arlo q recordings not showing in library VMC3040r6

spalmeri — Fri, 28 Apr 2023 20:38:40 GMT

Take a look at the other thread for a possible temporary solution.

Re: Arlo q recordings not showing in library VMC3040r6

ehl11612 — Mon, 01 May 2023 11:17:31 GMT

Just to give an update, the issue has been resolved and I started getting recordings back on all powered arlo q cameras and my video doorbell into my library since yesterday April 30th.

Re: Arlo q recordings not showing in library VMC3040r6

spalmeri — Mon, 01 May 2023 14:32:20 GMT

Unfortunately I continue to experience the issue.

Re: Arlo q recordings not showing in library VMC3040r6

ShayneS — Fri, 16 Jun 2023 23:22:17 GMT

Are you still experiencing this issue?

Re: Arlo q recordings not showing in library VMC3040r6

spalmeri — Sat, 17 Jun 2023 06:31:51 GMT

No the problem has been solved. Thanks.

Re: Arlo q recordings not showing in library VMC3040r6

ShayneS — Mon, 19 Jun 2023 17:15:21 GMT

Thank you