topic Re: timezone in library is incorrect in Arlo Q

timezone in library is incorrect

blupblup — Wed, 14 Dec 2022 21:31:09 GMT

The time of the Arlo Q is set to the correct timezone, but in the library it is off by 7 hours. I've tried rebooting the cam, deleting the app, signing in and out of the app, changing the timezone of the cam several times etc etc.

Nothing seems to work. Any suggestions?

Thanks!

Re: timezone in library is incorrect

ShayneS — Sat, 17 Dec 2022 00:39:07 GMT

Which version of the Arlo App are you using?

Re: timezone in library is incorrect

blupblup — Sat, 17 Dec 2022 18:26:34 GMT

I am using the Arlo Secure: home security app on my iPhone 14 pro. Thanks!

Re: timezone in library is incorrect

ShayneS — Mon, 19 Dec 2022 19:10:17 GMT

Did you install the camera in a different time zone and move locations? Is your phone on the correct time zone as well?

Re: timezone in library is incorrect

jdbrown — Sun, 19 Feb 2023 17:32:51 GMT

Wondering if you ever resolved this? I have the same issue, except only 4 hours difference. I have 8 cameras and all others work fine, just one Q. The app itself shows the correct timezone, just the library is wrong, although oddly the library still shows all recordings in the correct order even though the time is 4 hours behind. Thanks.

Re: timezone in library is incorrect

blupblup — Mon, 20 Feb 2023 12:17:25 GMT

Nope. The time in the library is still incorrect. I’ve tried everything. I’ll probably go with a different brand when I buy a new camera because now I also need to reboot the Arlo Q once a month.

Re: timezone in library is incorrect

blupblup — Mon, 20 Feb 2023 12:18:01 GMT

Yes and yes.

Re: timezone in library is incorrect

ShayneS — Thu, 23 Feb 2023 20:09:53 GMT

@jdbrown

Which version of the Arlo app are you using?

Do the videos have the same issue over the web portal?

Re: timezone in library is incorrect

blupblup — Thu, 23 Feb 2023 20:51:12 GMT

I'm using an iPhone 14 pro. Latest version of the Arlo app in the App Store. Version 4.1 (5991)

the issue is the same on the web portal.

Re: timezone in library is incorrect

ShayneS — Thu, 23 Feb 2023 22:20:48 GMT

@blupblup

Thank you for the extra info, I notified the appropriate team and I will provide more updates as soon as I hear more.

Re: timezone in library is incorrect

jdbrown — Thu, 23 Feb 2023 23:59:12 GMT

App Version 4.1 (5991)

Yes, the same issues exists in the web portal, with one difference - the web portal sorts by time, so the recordings are in the wrong order while the app shows the correct order even though the time is wrong. 🤷‍♂️ Maybe there's a sort order that I missed somewhere?

Re: timezone in library is incorrect

ShayneS — Fri, 24 Feb 2023 21:40:04 GMT

Thanks for the info, I have the team looking in to this and I will update you when I have more info to share.

Re: timezone in library is incorrect

ShayneS — Mon, 27 Feb 2023 16:53:59 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: timezone in library is incorrect

Hoss333 — Thu, 09 Mar 2023 21:45:17 GMT

I'm having the exact same issue. How has this still not be resolved? I'v called support countless times. very disappointed

Re: timezone in library is incorrect

Hoss333 — Thu, 23 Mar 2023 04:51:07 GMT

Any updates ?

Arlo Q timestamp in library

DanielRK — Sat, 25 Mar 2023 12:01:56 GMT

After latest update one of my Qs show wrong time in library. Changed time zone and back no luck. Picture show same time but day and night video.

Re: timezone in library is incorrect

ShayneS — Fri, 31 Mar 2023 22:12:06 GMT

There was an update that should help with this issue. Can you reboot your device and check again?

Thanks

Re: timezone in library is incorrect

Hoss333 — Fri, 31 Mar 2023 22:18:03 GMT

I reset the devices on my app and change the time zones in setting to no effect

Re: timezone in library is incorrect

ShayneS — Fri, 31 Mar 2023 22:22:39 GMT

Thanks for the update on this, I will provide this info to the team.

Re: timezone in library is incorrect

jdbrown — Fri, 31 Mar 2023 22:58:11 GMT

No change for me either. I upgraded my iPhone to IOS 16.4, updated the Arlo app to v4.3 and restarted the camera as well.