2023 Firmware update: one of two Arlo Q can’t be found

MrD2020 — Tue, 21 Mar 2023 17:07:20 GMT

Since the firmware update in 2023 one of Arlo Q’s won’t connect. It does not show up on WiFi connected devices any longer. Our other Q is fine as well as our other Arlo’s. Every other arlo pro and Q are working well.

Our problem is this one Arlo Q.

We get the QR Code, it chimes but arlo app can’t find it.

- we tried installing on the desktop and that did not help.

-we did multiple factory resets, holding reset button until it clicks and blinks Amber.

-we are positive the WiFi is working (all other arlo pro cameras are functioning, along with our other Q.

-we are positive we entered correct WiFi credentials

- we keep the Arlo Q 10 feet from router when trying Set Up, we repositioned router too.

it’s been no usable for approximately two months now

after the firmware update.

it’s now March 2023.

Could this one camera have been bricked because of a bug in the firmware update?

What should we do?

Thanks

Re: 2023 Firmware update: one of two Arlo Q can’t be found

ShayneS — Wed, 22 Mar 2023 17:33:01 GMT

Can you factory reset the camera and try and onboard via a web portal on the computer? You can also verify if the password was being auto filled (you can try entering the SSID/Password manually if applicable).

topic Re: 2023 Firmware update: one of two Arlo Q can’t be found in Arlo Q

2023 Firmware update: one of two Arlo Q can’t be found

Re: 2023 Firmware update: one of two Arlo Q can’t be found