topic Re: Arlo Q will not connect in Arlo Q

Arlo Q will not connect

martin9911 — Sun, 24 Apr 2022 13:45:34 GMT

My Arlo Q suddenly lost contact with wifi.

Tried to set it up again mutliple times, reset, removed from app and tried again.

This is the flow that I tried:

Power up the Q. After boot fast flashing amber.(The same goes after a reset)
Adding new Q in the app, with correct SSID and password(phone on same network, 2,4GHz).
Pressing sync and flashing blue. showing QR-code.
No sound and it changes to fast flashing amber.

Tried on differens routers with same results. Also tried to connect via WPS as another thread suggested.

Re: Arlo Q will not connect

jguerdat — Sun, 24 Apr 2022 13:47:20 GMT

Your WiFi has to be using WPA2-AES to connect. Is it? You might also want to reboot the router.

Re: Arlo Q will not connect

martin9911 — Sun, 24 Apr 2022 14:02:02 GMT

Hi!

It has been connected to the same router for years and two other cameras are functioning perfect.

I´m using WPA2 personal on all routers and has done that for years without any trouble.

Re: Arlo Q will not connect

ShayneS — Tue, 26 Apr 2022 16:05:06 GMT

Are you still experiencing this issue?

Re: Arlo Q will not connect

martin9911 — Tue, 26 Apr 2022 16:21:05 GMT

Yes

Re: Arlo Q will not connect

ShayneS — Tue, 26 Apr 2022 16:24:26 GMT

Have you tried onboarding from a PC on MyArlo.com?

Re: Arlo Q will not connect

martin9911 — Sun, 01 May 2022 10:52:56 GMT

Tried it and it was exactly the same.

Re: Arlo Q will not connect

martin9911 — Tue, 03 May 2022 20:59:20 GMT

Anyone?

Re: Arlo Q will not connect

ShayneS — Tue, 03 May 2022 23:50:21 GMT

How long have you had the camera?

Re: Arlo Q will not connect

martin9911 — Sun, 08 May 2022 11:03:10 GMT

2018 or 2019, dont remember exactly

Re: Arlo Q will not connect

martin9911 — Sun, 15 May 2022 08:52:12 GMT

I guess it´s just broken then...

Re: Arlo Q will not connect

Roddel — Fri, 22 Jul 2022 13:00:07 GMT

My hard wired Arlo Q is also not connecting. We got a new router and I made the mistake of deleting one camera. The other works on the new modem but I can’t this over to connect. I get the chimes but the next step searching for Arlo devices never gets a result. I’ve spent hours on this. Most frustrating.

Re: Arlo Q will not connect

ShayneS — Mon, 25 Jul 2022 17:00:25 GMT

@Roddel

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Arlo Q will not connect

Win1455 — Sat, 07 Jan 2023 17:52:41 GMT

I have two cameras. One is fine. The other will not connect

Re: Arlo Q will not connect

Win1455 — Sat, 07 Jan 2023 17:53:43 GMT

Yes. I’m 1,400 miles away. If I do a restart will that possibly solve the issue

Re: Arlo Q will not connect

Win1455 — Sat, 07 Jan 2023 17:54:08 GMT

Yes

Re: Arlo Q will not connect

ShayneS — Wed, 11 Jan 2023 01:52:48 GMT

@Win1455

If you have the ability to restart the camera it should be available/online.