topic Re: Cannot access shared Arlo Q account in Arlo Q

Cannot access shared Arlo Q account

Hubbus — Fri, 16 Dec 2022 16:14:40 GMT

Went through the steps to share an account that has Arlo Q camaras with an account that has both Arlo Q and Arlo Pro. The invite shows as accepted on the Arlo Q account and lists the shared cameras, but account they were shared with does not show the shared cameras. I have removed and tried sharing several times with the same results. Is there anything I can do to make the shared cameras show?

Re: Cannot access shared Arlo Q account

ShayneS — Tue, 20 Dec 2022 20:01:45 GMT

Is one of the accounts updated to the new Arlo experience 4.0 with the feeds icon at the bottom of the App Home Screen?

Re: Cannot access shared Arlo Q account

Hubbus — Tue, 20 Dec 2022 21:45:44 GMT

Yes the one sharing is accessed through the app with feeds at the bottom and v. 4.0.2.1_28506. The one being shared too is mostly accessed through computer v. 4.0.3_2

Re: Cannot access shared Arlo Q account

Hubbus — Wed, 21 Dec 2022 05:19:41 GMT

I understand that both have to have the same user interface but do not know how to due that?

Re: Cannot access shared Arlo Q account

StephenB — Wed, 21 Dec 2022 17:48:56 GMT

@Hubbus wrote:

I understand that both have to have the same user interface but do not know how to due that?

See

https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-Pro-2/m-p/1889396#M1813