topic Re: Cannot Adjust Notification Settings in Arlo Q

Cannot Adjust Notification Settings

ArloGQ — Wed, 14 Dec 2022 02:20:10 GMT

We recently got two Arlo Q cameras (not the pro) as a gift. I set up one and it’s working properly except I’m getting a notification for all motions while it’s armed as home, including emails.

I do not want any of these but the instructions on the Arlo website are completely wrong. It says there is a “pencil” to click on in “Modes” but there is no pencil in modes. There is nothing in notifications that gives the option to alter when notifications happen and when they do not.

This company clearly has not updated any of its website content to reflect the reality of the app.

Re: Cannot Adjust Notification Settings

KremmenUK — Wed, 14 Dec 2022 05:58:42 GMT

I've got the pencil in Modes !

Re: Cannot Adjust Notification Settings

ArloGQ — Wed, 14 Dec 2022 11:32:08 GMT

Do you have the Arlo Q? Are you on a paid subscription?

Re: Cannot Adjust Notification Settings

jguerdat — Wed, 14 Dec 2022 14:58:00 GMT

No subscription is needed for any of the Q cameras.

I assume you've read this:

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

If there's no pencil, it could be a ">" but either way just click on the right side to edit the mode and then the rule.

Re: Cannot Adjust Notification Settings

ArloGQ — Wed, 14 Dec 2022 15:34:33 GMT

I have but don’t have anything like that. When I get to the page to add a rule the “add a rule” button cannot be clicked.

Do I really need to pay for a subscription to prevent email notifications?

Re: Cannot Adjust Notification Settings

jguerdat — Wed, 14 Dec 2022 15:37:54 GMT

You're seeing the new interface - thanks for the snapshots. You must have just set up your account for this to happen.

As you note, FAQs need updating. In your case, click on the 3 dot selection at the top right. That provides a gear icon to click on for each mode. Click on that to create or edit rules for each camera.

Re: Cannot Adjust Notification Settings

ArloGQ — Wed, 14 Dec 2022 15:47:34 GMT

What you’re seeing in those screenshots is the result of what happens when I click the three dots and then click the gear. I’ve clicked every single button in the app multiple times with no success. As I said above, the “add a rule” button cannot be clicked.

None of this works. The app is atrocious.

Re: Cannot Adjust Notification Settings

jguerdat — Wed, 14 Dec 2022 15:53:17 GMT

Guess I didn't scroll down to see all your screenshots - sorry. I think your issue is that each camera is unto itself. You can't add any other rule (at least I don't think so). In your 3rd screenshot there's a ">" - did you click on that to edit the rule?

You might want to reboot the phone or at least force close the app and reopen it.

Re: Cannot Adjust Notification Settings

ArloGQ — Wed, 14 Dec 2022 17:13:23 GMT

I did. When I hit that > the add a rule is still blocked out and the only option on the camera is to “delete rules” but there are none to delete.

I’ve done all the rebooting. I‘ve resynced. Everything. No success.

Re: Cannot Adjust Notification Settings

jguerdat — Thu, 15 Dec 2022 14:36:59 GMT

I guess your next step is to click on the "person" icon at the top left (your profile) and then Support Center to contact official support.

Re: Cannot Adjust Notification Settings

ShayneS — Fri, 16 Dec 2022 15:54:09 GMT

Hi @ArloGQ

What happens when you try the same via the web portal at My.Arlo.com?

Re: Cannot Adjust Notification Settings

StephenB — Fri, 16 Dec 2022 12:38:26 GMT

@ShayneS wrote:

What happens when you try the same via the web portal at MyArlo.com?

@ArloGQ : Shayne meant to say my.arlo.com.

Re: Cannot Adjust Notification Settings

ShayneS — Fri, 16 Dec 2022 15:54:55 GMT

@StephenB

Yes, updated

Thanks

Re: Cannot Adjust Notification Settings

ShayneS — Mon, 19 Dec 2022 18:25:21 GMT

@ArloGQ

Is this occurring on an Android or iOS device?