topic Re: Can't add my Arlo Q camera in Arlo Q

Can't add my Arlo Q camera

Terrickmoma — Wed, 07 Sep 2022 20:12:49 GMT

I had an Arlo Q on my account but due to power failures I had to uninstall. I am now unable to reinstall. I am using the cell phone app and the camera sees the QR code and chimes, but then it takes so long to "find the camera" it times out and won't connect. Not sure how to get this camera connected. I've reset camera, I've reset modem, gone through all the steps several times and keep getting the same result and cannot connect.

Re: Can't add my Arlo Q camera

StephenB — Thu, 08 Sep 2022 10:43:47 GMT

@Terrickmoma wrote:

I had an Arlo Q on my account but due to power failures I had to uninstall. I am now unable to reinstall. I am using the cell phone app and the camera sees the QR code and chimes, but then it takes so long to "find the camera" it times out and won't connect. Not sure how to get this camera connected. I've reset camera, I've reset modem, gone through all the steps several times and keep getting the same result and cannot connect.

Have you tried both the app and my.arlo.com?

Re: Can't add my Arlo Q camera

Terrickmoma — Fri, 09 Sep 2022 02:55:57 GMT

I have tried both the app and at arlo.com..... still cannot add this camera back on. I just don't know what else to do. It's the same thing, it reads the QR code, I get the chime, but then it "times out" and the camera buzzes then the camera flashes amber. The app shows "No Arlo devices found". Any other suggestions would be greatly appreciated.

Re: Can't add my Arlo Q camera

jguerdat — Fri, 09 Sep 2022 13:54:10 GMT

Have you tried connecting to your 5Ghz band, especially if it has a different SSID?

Re: Can't add my Arlo Q camera

paddos — Sat, 12 Nov 2022 04:18:39 GMT

I am having the exact same issue???? good way to perhaps force an upgrade. Any resolution?

Re: Can't add my Arlo Q camera

JamesC — Mon, 14 Nov 2022 22:58:07 GMT

paddos,

What LED behavior are you seeing? Were you able to successfully factory reset the camera?

https://kb.arlo.com/000062665/How-to-factory-reset-an-Arlo-Q-or-Arlo-Q-Plus-Camera

JamesC

Re: Can't add my Arlo Q camera

paddos — Tue, 15 Nov 2022 00:32:09 GMT

Yes. Did everything multiple times … factory reset and resync …

cam blinking yellow … during sync flashes blue, chimes, then buzzes and times out

tech Service said issue was open network except all five cams on open network for 2+ years. Maybe firmware change and once I resync won’t connect to open network

appreciate your help

Re: Can't add my Arlo Q camera

lisabmnr — Thu, 17 Nov 2022 21:56:15 GMT

Hi,

I recently bought an Arlo Q camera and seems impossible to connect

(I have other Arlo cameras + hub since before, always easy to install)

I am experiencing the same problem.

I only connect on the 2,4GHz. Have now tried in three different homes/networks. Also tried renaming SSID and password without any special characters.

Factory reset at least 5 times.

Tried to add on an iphone and on a Samsung phone.

Tried to add to my existing account with other arlo devices. Tried to create new account.

The blue blinking OK

The chimes OK

But the application cannot find the device.

(Not on any of the above combinations wifi network/phone/account)

I see the device on connected to my router, but the application cannot detect the device.

Any alternative ideas for getting this camera up and running?

Best regards

lisa

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Re: Can't add my Arlo Q camera

jguerdat — Fri, 18 Nov 2022 14:24:52 GMT

Is there any chance a VPN is in use someplace in your network?

Re: Can't add my Arlo Q camera

lisabmnr — Fri, 18 Nov 2022 14:37:58 GMT

Hi, no VPN active. Thanks, Lisa

Re: Can't add my Arlo Q camera

StephenB — Sat, 19 Nov 2022 11:12:43 GMT

Have you tried onboarding from a PC (my.arlo.com)?

Re: Can't add my Arlo Q camera

lisabmnr — Sat, 19 Nov 2022 12:20:46 GMT

Hi,

Following your advice i tried that too.

Same pb, doesnt detect the camere.

Blue led flashing, chimes and then doesnt work.

Tried connecting the camera to the PC with the USB cable...nothing happens. Dont know if possible to go look for an update with the camera attached to the PC

Thanks for your help,

Lisa

Re: Can't add my Arlo Q camera

StephenB — Sat, 19 Nov 2022 12:47:41 GMT

@lisabmnr wrote:

Tried connecting the camera to the PC with the USB cable...nothing happens.

The USB connection on the Q is only for charging. When you onboard from a PC, the process still requires the Q to connect to your home wifi. However, discovery does sometimes work better on a PC - particularly if it is connected to your router with ethernet.

Re: Can't add my Arlo Q camera

lisabmnr — Sat, 19 Nov 2022 18:15:26 GMT

Ufortunately I think i will have to return the camera to the shop. Really too bad. You are not aware of any Arlo app releases that might improve the situation? Best regards,

Re: Can't add my Arlo Q camera

StephenB — Sat, 19 Nov 2022 20:55:08 GMT

@lisabmnr wrote:

You are not aware of any Arlo app releases that might improve the situation?

Unfortunately, no.