topic Re: Mode is stuck in “getting information” in Arlo Q

Mode is stuck in “getting information”

PA86 — Sun, 06 Nov 2022 15:02:08 GMT

I have several arlo cameras, but have been using my Pro ones for the last two years. I just got my old arlo q out of the box to set them up. They seem to work fine except the mode setting is stuck in “getting information”. It can’t be armed or unarmed. Oddly, they are sending me motion alerts now. Any suggestions? Thanks!

Re: Mode is stuck in “getting information”

jguerdat — Mon, 07 Nov 2022 14:07:46 GMT

Have you rebooted the Q? You may need to remove it from your account, perform the reset procedure and start fresh to clear out weirdnesses.

Re: Mode is stuck in “getting information”

CarolED — Mon, 19 Dec 2022 06:12:33 GMT

I am having the same issue with the ArloQ being stuck on "Getting Information" mode on the IOS app. Have you had any luck figuring out a solution?

Re: Mode is stuck in “getting information”

jguerdat — Mon, 19 Dec 2022 14:13:42 GMT

Have you rebooted the phone and reinstalled the app? Have you tried the phone on both WiFi as well as cell service? Have you tried the web client to see if there's a difference?

Re: Mode is stuck in “getting information”

KremmenUK — Tue, 20 Dec 2022 06:17:50 GMT

I've noticed my new Arlo Secure app in Android, the one with the new house icon, does take longer in the 'getting status' mode, but it gets there eventually.

I'm also noticing Geofencing seems to have issues. It only auto arms/disarms the cameras when I fire up Google Maps to confirm my location.