topic Re: Arlo Q cannot connect to my system in Arlo Q

Arlo Q cannot connect to my system

ethorson — Thu, 29 Sep 2016 23:51:53 GMT

I have an Arlo base station with 4 wireless cameras. I am trying to add an Arlo Q to my network. My router is a Netgear 6300 to which my Arlo base station is attached via cable. The Arlo Q unit blinks yellow, then when I hold the sync button down it flashes blue. At that point I point the camera at the image on the computer screen the unit makes a chiming sound and the unit tries to connect to the network. It tries for about a minute and then makes a DahDum sound and goes back to flashing yellow. I have also tried to use the WPS on my Netgear router to make a connection. That also tries to connect, after a while it times out and I get a screen instructing me to reset the Arlo Q using a paper clip. I have tried that and nothing works. I am using Windows 10 Pro with the latest drivers. The other Arlo cameras are working fine. Can I get some help?

Re: Arlo Q cannot connect to my system

TomMac — Thu, 07 Jan 2016 03:36:48 GMT

Wow.. got a Q.

BTW, the reset for Q is to hold in the reset for about 10sec with paperclip... the front led should flash

Sounds def like it needs a reset

slow amber flash is powered

fast amber flash is camera not connected to wifi

Re: Arlo Q cannot connect to my system

jguerdat — Thu, 07 Jan 2016 13:27:19 GMT

Also, it may be the WiFi band used. Try the other band, depending on what your router supports.

Re: Arlo Q cannot connect to my system

JamesC — Thu, 07 Jan 2016 19:25:22 GMT

ethorson,

When going through the Arlo Q setup be sure you are typing in your SSID/password correctly and EXACTLY as it appears (case sensitive, spaces, underscores, etc.)

If you are still having trouble try claiming the Arlo Q with a different device on the same network such as a mobile phone.

JamesC

Re: Arlo Q cannot connect to my system

R_Lowe — Thu, 07 Jan 2016 23:59:16 GMT

Sorry to hear of your problems, but just as an aside, ethorson, may I ask where you purchased your Arlo Q? I didn't think they were available until January 13th and I'm fairly keen on getting one (my Cam #5 too) as soon as possible. Thanks.

Re: Arlo Q cannot connect to my system

ToastyFlake — Fri, 08 Jan 2016 03:11:18 GMT

I'm having the same problem, except I've tried connecting with iPhone 6s Plus, iPad Air 2, and iMac (via website). Were you ever able to get your camera to connect?

Re: Arlo Q cannot connect to my system

ToastyFlake — Fri, 08 Jan 2016 03:41:08 GMT

SOLUTION: Be sure and enter your WI-FI name and password and not your ARLO user id and password. My devices were auto filling these fields with my ARLO user name and password. Once I entered my Wi-Fi name and password it connected easily.

Re: Arlo Q cannot connect to my system

susanw — Fri, 08 Jan 2016 17:58:35 GMT

Just got my Q today and I am having the same problem. I get the flashing blue light, then the chime, then a not-so-pleasant sound and it goes to a fast flashing amber light.

Re: Arlo Q cannot connect to my system

ToastyFlake — Fri, 08 Jan 2016 18:02:06 GMT

Are you putting in your Arlo id and password or are you putting in your WIFI name and password?

Re: Arlo Q cannot connect to my system

R_Lowe — Fri, 08 Jan 2016 22:41:46 GMT

susanw wrote:
Just got my Q today and I am having the same problem. I get the flashing blue light, then the chime, then a not-so-pleasant sound and it goes to a fast flashing amber light.

susanw --- From where did you (or any of you) purchase your Arlo Q?

Re: Arlo Q cannot connect to my system

ToastyFlake — Fri, 08 Jan 2016 22:43:23 GMT

Bought it last night at Best Buy, Pineville, NC

Re: Arlo Q cannot connect to my system

lucidgravity — Sat, 09 Jan 2016 20:37:04 GMT

Mine Q is doing the exact same thing your's is. I even went into my router to try and watch the request from the camera to the router and never see it. I then increase my router the 40 mhz in case of interference... still no go... looks like a bust! Off I go to Best Buy for the return.... 😞

Re: Arlo Q cannot connect to my system

lucidgravity — Sun, 10 Jan 2016 01:02:24 GMT

I finally figured out my problem...I have Cisco router. It has a router name and password to log into it. It then has a SSid name and passphrase to install plug and play items. Then there is a seperate wpa2 password for items that aren't plug and play... I put in the WPA2 password and ssid... boom it's working like a champ. I feel so dumb for not thinking of that to begin with...maybe that will help a couple of peolpe out there...

Re: Arlo Q cannot connect to my system

ethorson — Sun, 10 Jan 2016 03:46:11 GMT

Thanks to all of you for your suggestions. The problem was the password to my router. It is working now. I bought my Arlo Q from Best Buy

Re: Arlo Q cannot connect to my system

JamesC — Fri, 05 Feb 2016 00:10:42 GMT

susanw,

The "not-so-pleasant sound" you are hearing along with the flashing amber LED is an indication that you may not have entered your SSID and password correctly. Be sure that the information you enter in these two fields is correct and EXACTLY as it appears (case sensitive, spaces, underscores, etc.)

For more information on Arlo Q setup take a look at the following:

How do I set up Arlo Q on Android?

How do I set up Arlo Q on iOS?

Please let me know if you continue having trouble.

JamesC

Re: Arlo Q cannot connect to my system

R_Lowe — Mon, 11 Jan 2016 20:52:24 GMT

JamesC wrote:
...be sure you are typing in your SSID/password correctly and EXACTLY as it appears (case sensitive, spaces, underscores, etc.)

ToastyFlake wrote:
Be sure and enter your WI-FI name and password and not your ARLO user id and password.

I THINK I know (I have several to chose from but since I don't access these only rarely) but where exactly does one obtain their "SSID/password" or "WI-FI name and password" or where do they "appear?" I readily have my router's serial number. Is this the same as an SSID (which I found means Service Set IDentifier)? Could somebody show an example of what an SSID might look like (maybe replacing a critical number of two)? That would probably help many of us. Thanks.

P.S. I ordered my "Q" from BB today.

Re: Arlo Q cannot connect to my system

jguerdat — Mon, 11 Jan 2016 20:57:54 GMT

The SSID and password are those you already use to connect to your WiFi. You need to connect the Q directly to your WiFi as opposed to the base station being hardwired to the router, acting as an intermediary between the router and cameras.

Re: Arlo Q cannot connect to my system

ToastyFlake — Mon, 11 Jan 2016 21:11:13 GMT

If you got your wifi from a service provider, it's probably on a sticker on the wifi unit. Here's a link to a picture that shows what it looks like on my AT&T provided unit.

http://imgur.com/NgoZCIb

Re: Arlo Q cannot connect to my system

R_Lowe — Mon, 11 Jan 2016 23:11:57 GMT

Thanks jguerdat and ToastyFlake. I just realized I access both my network name and password two or three times a year on my Roku box, so I now remember what they both are. And then hook it up to the router, huh? OK, I'm all set then for when its delivered it on the 19th. I appreciate you folks jiggling my pointy little head.

Re: Arlo Q cannot connect to my system

Matt_ccw — Fri, 15 Jan 2016 01:56:25 GMT

3 hours later it is still blinking blue and not connecting. I thought that it was the amount of cameras that I have (5 and arlo q would make 6), but I removed one and it still will not connect. Why did netgear release arlo q early? Surely they new about this problem.