topic Friend Invite does not work in Arlo Q

Friend Invite does not work

PaulDV — Mon, 18 Apr 2022 22:31:24 GMT

This is frustrating

I've set up my two Arlo Q cameras after some time not being used, and now want to grant my wife access to them.

I've gone through the process of adding her as a friend and sending her an invite, which she gets, but she can't see the cameras I've given her access to, and the invite on my phone still says 'pending'.

We've tried everything I can think of, but cannot get it to work.

Does anyone have a solution to this, please?

Re: Friend Invite does not work

StephenB — Mon, 18 Apr 2022 17:40:54 GMT

Try clicking on the "create account" link on a PC. That will open the browser to my.arlo.com. If your wife's account already exists, then log in. Otherwise create it.

Re: Friend Invite does not work

cst555 — Fri, 06 May 2022 01:56:25 GMT

I can confirm that this works.

The invite can be created on the app or the web browser but the person accepting has to Create Account or log into an existing account through the web browser ONLY. After this the share will work on the App.