topic Unwanted Notifications in Arlo Q

Unwanted Notifications

MVaneman — Fri, 15 Apr 2022 10:37:26 GMT

I have five arlo cameras. All have worked ok, and I have had them for years. Just started getting push notifications randomly from all cameras. I have always had my setting set up to send limited notifications, but now I get them all the time. This is frustrating. I have notifications off for one camera because it is in the front on a busy street, but now I am getting push notifications from it. Since I changed nothing in my phone or arlo profile, this must be an arlo issue. I tried restarting my iphone and updating all apps, but that did not fix it.

Re: Unwanted Notifications

StephenB — Fri, 15 Apr 2022 10:49:40 GMT

@MVaneman wrote:

I have notifications off for one camera because it is in the front on a busy street, but now I am getting push notifications from it. Since I changed nothing in my phone or arlo profile, this must be an arlo issue. I tried restarting my iphone and updating all apps, but that did not fix it.

Have you checked that the cameras doing this are still listed in in your subscription plan?

Have you checked the rules in the mode(s) you are using? https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Do you use the geofencing feature?

Re: Unwanted Notifications

MVaneman — Fri, 15 Apr 2022 10:51:24 GMT

Of course. The rules are the same as they have always been. And the notifications are not consistent with the rules that I have been using for years. I did check them though just to make sure they were not somehow changed, and they are not.

Re: Unwanted Notifications

StephenB — Fri, 15 Apr 2022 11:19:05 GMT

@MVaneman wrote:

Of course. The rules are the same as they have always been. And the notifications are not consistent with the rules that I have been using for years. I did check them though just to make sure they were not somehow changed, and they are not.

I am seeing some other users reporting this, so it might be an Arlo bug.

Re: Unwanted Notifications

jguerdat — Fri, 15 Apr 2022 13:12:50 GMT

I had some from one camera today. I checked the push notification box, saved and then unchecked and saved. So far, so good.

Re: Unwanted Notifications

JamesC — Fri, 15 Apr 2022 16:27:06 GMT

MVaneman,

If you toggle all smart notifications on/off and reboot your camera/base station. Do you still see the same behavior?

JamesC