Notifications for granted user not coming in

KremmenUK — Fri, 01 Apr 2022 22:26:54 GMT

3 x ArloQ

I have 3 ArloQ on my account.

2 are in my house and 1 in a relatives house.

My (master account) phone receives Geofencing and motion alerts for all 3 cameras.

My relatives phone receives Geofencing for all 3 devices but only motion alerts for the camera in her house.

I've scoured the settings and I can't see why she isn't receiving motion alerts for my house cameras, she used to !

Any ideas ?

Re: Notifications

jguerdat — Thu, 31 Mar 2022 13:43:46 GMT

Has she rebooted the phone and reinstalled the app?

KremmenUK — Fri, 01 Apr 2022 05:08:05 GMT

She has rebooted the phone, cleared the cache, but not reinstalled.