topic My Arlo Q keeps losing connection with a constant combination blue and amber light in Arlo Q

My Arlo Q keeps losing connection with a constant combination blue and amber light

ktflame — Thu, 29 Sep 2016 23:01:10 GMT

My Arlo Q keeps losing connection but in addition to that I keep getting a constant blue/amber light not the blinking blue/amber light when the firmware is being updated. Anyone have any ideas?

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

TomMac — Wed, 27 Jan 2016 13:16:43 GMT

ktflame wrote:
My Arlo Q keeps losing connection but in addition to that I keep getting a constant blue/amber light not the blinking blue/amber light when the firmware is being updated. Anyone have any ideas?

Yes... the flashing blue/amber light ( not update ) is something I noticed recently... it means the Q cam is at the fringe of it's range. Bringing it closer to yr wifi unit and the light flashing will go out.

As a note ... I found the arlo base puts out a stronger signal than my home wifi by 10%... this means I have a better range with the Arlo cams than the Q cam.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

Hula_Rock — Wed, 27 Jan 2016 15:39:47 GMT

yup, mine is currently off line. I took a look at the CVR function and nothing has been recorded since 12am this morning. Power cycle in the future

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

jguerdat — Wed, 27 Jan 2016 17:42:53 GMT

Hmph. Mine is fine.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

TomMac — Wed, 27 Jan 2016 21:15:08 GMT

checked my timeline too.. no drop outs at all

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

Jodelynn75 — Sat, 30 Jan 2016 15:45:01 GMT

Mine has been offline since yesterday no matter what I do I can't get it to work. Seems strange since it was working fine for 2 weeks

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

jguerdat — Sat, 30 Jan 2016 17:02:33 GMT

It could be a hardware problem but first steps first. Have you unplugged it to reset it? Is the offline noted on both app and browser? Possibly a reset via the button would help but try the others first.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

Jodelynn75 — Sun, 31 Jan 2016 00:18:05 GMT

I've unplugged and reset it several times it's still constantly going off line

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

jguerdat — Sun, 31 Jan 2016 13:39:33 GMT

PITA but try a reset using the reset button. Might be that "simple" but may also still require a trouble ticket for possible RMA.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

JamesC — Tue, 02 Feb 2016 22:09:55 GMT

Jodelynn75,

Did a reset solve the issue you were having? Please let us know!

JamesC

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

Yedatoussaint — Sun, 07 Feb 2016 12:34:55 GMT

Yeda my has been of line since Wednesday today is Sunday it's still of what I should do I unplugged an reset. It what come next

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

Yedatoussaint — Sun, 07 Feb 2016 12:52:33 GMT

What I should do when it offline

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

jguerdat — Sun, 07 Feb 2016 15:32:49 GMT

Is it possible the camera batteries are dead? Open and close the battery door to see if that helps. If not, try a fresh set of batteries.

Edit: Crap. Did it agin this is about Q, not wireless. The camera may be at the edge of the connection range between the router and camera. Try temporarily moving the camera closer nd see what happens. Worst case, a reset and re-sync may clear the problem.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

JamesC — Mon, 08 Feb 2016 17:34:06 GMT

yedatoussaint,

Were you able to get your camera back online? If not, let us know so we can further assist!

JamesC

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

mikgreg — Wed, 17 Feb 2016 13:05:42 GMT

my arlo q is always offline most of the time, im getting really frustrated with this camera, i have already did the reset but it didnt worked with mine.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

jguerdat — Wed, 17 Feb 2016 14:03:48 GMT

Are you getting any notifications and/or videos? Sometimes it's just a display issue. Try both the app and browser as well as logging out and back in.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

TurnerA — Sat, 05 Mar 2016 19:22:48 GMT

Offline as well.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

jguerdat — Sat, 05 Mar 2016 21:48:41 GMT

TurnerA wrote:
Offline as well.

Need details.

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

wallacepost — Tue, 05 Apr 2016 14:02:12 GMT

It won't work, it's either u have weak signal or interfering. My 2 cam sitting in office as dummy cam, I spent 2xx for a wireless 4G router with SIM card, it is still not working.
4 cam works great which I installed at home.
So I assume it got interfered by some equipments. I spent 2 weeks time and couldn't figure it out, wasted my time and money!

Re: My Arlo Q keeps losing connection with a constant combination blue and amber light

wallacepost — Tue, 05 Apr 2016 14:13:26 GMT

Customer support is useless, they will tell u ensure ur Internet uploading speed above 1mb before a futher investigating .

Come on mate, it is freakin normal u get under 1mb uploading speed with Telstra in Australia"easpically in a commercial property ".
Why didn't they advertise on the package?

By the way, my home internet was under 1mb too, there was no issue running 4 x cam and never down!!
People in customer support, their brains work like a computer, but in stupid way!