topic Receipts in Arlo Q

Receipts

JacobCurry93 — Wed, 02 Mar 2022 21:39:25 GMT

I have not received any receipts since day one and need to have all of them sent to me and to make sure that they keep getting sent

Re: Receipts

ShayneS — Fri, 04 Mar 2022 20:27:45 GMT

Hi @JacobCurry93

I have asked support to reach out to you regarding your billing receipts. Someone will be contacting you shortly

Thanks

Re: Receipts

chimodude — Thu, 21 Apr 2022 17:44:31 GMT

Did support reach out to you? Each month I waste my time getting a receipt for the month and each time they promise to "send my concerns up the corporate ladder" (paraphrase).

Such a basic basic thing, a receipt for payment received but it seems they cannot conquer this huge obstacle.

Re: Receipts

Eediot — Mon, 04 Jul 2022 02:01:21 GMT

Join the club. And impossible to get hold of anyone to request them. Useless

Re: Receipts

jjtt1029 — Sun, 24 Jul 2022 04:05:41 GMT

Hi Arlo Support Team, this is the 5th time that I asked for my receipts. Please email me my receipts from June to July this year. This receipt issue has NOT been solved since 2019! Automatically emailing monthly receipts to customers should not be that hard since you have a big software team! I don't know why your team CANNOT make it.

Re: Receipts

KLKG — Sat, 10 Dec 2022 18:56:29 GMT

How do I go about getting receipts? I need them from September 2022 - December 2022. Why can't we just download them?

Re: Receipts

Eediot — Sat, 10 Dec 2022 19:42:34 GMT

Join the club…

Such a simple thing that every other business seems to be able to do.

Re: Receipts

chimodude — Mon, 12 Dec 2022 15:15:53 GMT

Not sure if this helps but I started to receive monthly receipts starting 2 months ago and received the 3rd over the weekend.

There maybe hope yet for everyone.

Re: Receipts

Eediot — Mon, 12 Dec 2022 17:29:54 GMT

Thanks. Did you make any special request or tick a certain box? I still have to email every few months for backdated invoices and the wait days.

Re: Receipts

KLKG — Mon, 12 Dec 2022 20:24:44 GMT

Thank you! We haven't receipt any yet...

Re: Receipts

KLKG — Mon, 12 Dec 2022 20:26:20 GMT

What is the process to get receipts? I need the same thing. Seems like such an easy fix to do each month.

Re: Receipts

Arlouser1492 — Mon, 06 Mar 2023 20:27:04 GMT

I've had the same issue! It is way to hard to get receipts from these people. I submitted a ticket and instead of just being offered my receipt, I was asked why I needed it! One week later, STILL NOTHING!

Re: Receipts

ShayneS — Thu, 09 Mar 2023 18:08:38 GMT

@Arlouser1492

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43392929

Re: Receipts

Eediot — Thu, 09 Mar 2023 18:44:37 GMT

Welcome to my world. Have arlo for business security and getting a receipt from them is like getting blood from a stone. Should not be this hard, and so unprofessional it's a joke

Re: Receipts

Eediot — Thu, 09 Mar 2023 18:45:12 GMT

I can put you in touch with a good local accountant that could sort you out in a day LOL