topic Re: Can't create activity zones on subscribed cameras in Arlo Q

Can't create activity zones on subscribed cameras

Flicker6 — Mon, 17 Jan 2022 15:05:21 GMT

I have 4 arlo q's two of which are subscribed to 24x7 recording. I am able to define activity zones on the two cameras that are NOT subscribed. The preview of the camera view displays and I can draw and save my zones. BUT, on the two cameras that are subscribed I never get a preview of the camera view. The display just shows a spinning wheel. I have to guess at where to draw my zones. I have tried performing this function in a safari browser on a mac, on my iPhone and on my fire tablet. I have disarmed the cameras and then tried to draw the zones but still the camera preview (on subscribed cameras only) just spins and never displays.

Any Suggestions?

Re: Can't create activity zones on subscribed cameras

jguerdat — Mon, 17 Jan 2022 15:18:49 GMT

I guess you could temporarily drag those cameras out of the active CVR selection and then drag them back in.

Re: Can't create activity zones on subscribed cameras

Flicker6 — Mon, 17 Jan 2022 15:28:47 GMT

Thanks for the suggestion. Right now I am hesitant to do that given that they are at a remote location and if I run into any issues re-subscribing them I lose the 24x7. At this point I would rather guess at the zone position until I am on-site when I can more easily troubleshoot any issues.

Re: Can't create activity zones on subscribed cameras

JessicaP — Wed, 19 Jan 2022 15:42:42 GMT

Hey Flicker6,

Can you provide screenshots where it shows it's only loading when trying to set up activity zones on the cameras that are subscribed?

Re: Can't create activity zones on subscribed cameras

Flicker6 — Wed, 19 Jan 2022 17:01:36 GMT

Jessica - you have it backwards.

The preview only loads when setting up activity zones on cameras that are NOT subscribed. Attached is what I get when attempting to set up an activity zone on a camera that IS subscribed to CVR.

Re: Can't create activity zones on subscribed cameras

JessicaP — Wed, 19 Jan 2022 22:00:57 GMT

Sorry about that confusion. Let me reach out to you via private message to gather more information from you.

Re: Can't create activity zones on subscribed cameras

ShayneS — Tue, 29 Mar 2022 00:39:54 GMT

Hi,

There was an update that was released, this should resolve the issue. Can you test this again and let me know how it goes.

Thanks

Re: Can't create activity zones on subscribed cameras

Flicker6 — Tue, 29 Mar 2022 18:39:16 GMT

The update has not resolved the issues I am still unable to see what the camera can see when setting activity zones on subscribed cameras. I just see a "clocking" gray screen. I tried in both the iOS app and the safari browser on a mac

Re: Can't create activity zones on subscribed cameras

ShayneS — Wed, 30 Mar 2022 21:08:14 GMT

Does it occur on the Arlo app with v3.6?

Re: Can't create activity zones on subscribed cameras

Flicker6 — Wed, 30 Mar 2022 22:44:00 GMT

Yes it does

Re: Can't create activity zones on subscribed cameras

Flicker6 — Wed, 30 Mar 2022 22:44:35 GMT

Verification I am using 3.6

Re: Can't create activity zones on subscribed cameras

ShayneS — Thu, 31 Mar 2022 16:15:15 GMT

Thanks, I'll provide another update as soon as possible.

Re: Can't create activity zones on subscribed cameras

3millio — Tue, 12 Apr 2022 19:50:36 GMT

I have been having this exact same issue for months. Preview never comes up nor the ability to create zones. Have tried on app and browser - same result. Cameras all have 24/7 recording subscriptions. Any update?

Re: Can't create activity zones on subscribed cameras

3millio — Tue, 12 Apr 2022 20:00:40 GMT

If it's at all helpful, here is what I see on Chrome's dev console when it tries to bring up the preview image - gives a 404 error on the image resource (that just spins like it's trying to load), and if I try to simply go to that resource's URL on another tab, I get:

<Error>

<Code>NoSuchKey</Code>

<Message>The specified key does not exist.</Message>

<Key>f148d53b_b453_49d4_8436_ebaf55721b5f/336-5161218/4SS174S240709/fullFrameSnapshot.jpg</Key>

<HostId>lShfe98Z06vH4WcPBo2SJyUUUIwgYyonGWiA4rjB7wlvxavYVsLyrp58i8SWOWkvyTbIHuv0r+I=</HostId>

</Error>

Re: Can't create activity zones on subscribed cameras

Flicker6 — Tue, 12 Apr 2022 21:18:59 GMT

Glad to know I am not alone! I have provided logs and they continue to investigate.

Re: Can't create activity zones on subscribed cameras

ShayneS — Thu, 21 Apr 2022 01:51:23 GMT

Hi,

There was a backend update that should have resolved this issue, can you test this again and let me know how it goes?

Thanks

Re: Can't create activity zones on subscribed cameras

Flicker6 — Thu, 21 Apr 2022 11:20:46 GMT

This updated HAS resolved the issue.

Thanks

Re: Can't create activity zones on subscribed cameras

ShayneS — Thu, 21 Apr 2022 16:06:13 GMT

Awesome, I am glad it's fixed. Let me know if you have any other questions.