topic Re: Arlo Q not discovered in Arlo Q

Arlo Q not discovered

sebnag84 — Sun, 28 Nov 2021 13:29:22 GMT

Dear all,

I am having trouble connecting my Arlo Q camera. After scanning the QR code I hear the chime, but the camera is not discovered.

- I tried it with the iOS and web App on several devices.
- I reinstalled the App on iOS, logged out, logged in…
- I reset the camera with the reset button.
- The camera is close to an access point and shows excellent signal.
- It appears as connected in the wifi controller app.
- It has been working until the end of September.

Is there anything I miss?

Thank you!

Re: Arlo Q not discovered

JessicaP — Wed, 01 Dec 2021 21:52:01 GMT

Hi sebnag84,

Are you still having issues with connecting your Arlo Q camera to your account?

Re: Arlo Q not discovered

djmichaud — Thu, 02 Dec 2021 01:29:22 GMT

I am having the same problem. I walk through the setup process and hear the chime. I get the chime, but the app is not "finding" the camera.

I am doing everything that you request. Also, I am running NetGear Nighthawk x10. I verified that "Access Control" is turned OFF.

Re: Arlo Q not discovered

sebnag84 — Thu, 02 Dec 2021 05:31:15 GMT

Hello Jessica,

so far I could not manage to add the camera to my account. I am in contact with your support-team now. I will let you know if we find a solution.

Re: Arlo Q not discovered

JessicaP — Thu, 02 Dec 2021 15:18:56 GMT

Hi djmichaud,

Try referring to this article if you're having trouble adding your Arlo Q camera to your account: What do I do when Arlo does not discover my device during setup?