topic Activity Zones Disabled. Any way to get the option back without paying for subscription? in Arlo Q

Activity Zones Disabled. Any way to get the option back without paying for subscription?

internetid626 — Wed, 17 Nov 2021 16:39:14 GMT

I've had my Arlo Q cameras for a few years now. Recently I noticed that my Activity Zones have disappeared and there is no longer an option to add them back. Now I have cameras that are alerting too much. Is there a way to get the option back other than paying for a subscription? I've been using the cameras like this for a few years and if the option was just removed and held hostage for money I'd like to know why.

Re: Activity Zones Disabled

internetid626 — Tue, 16 Nov 2021 19:09:07 GMT

Can anyone confirm that this feature was simply removed from existing customers who aren't subscribers? I would reach out to support but contacting support is no longer available unless you are a subscriber.

Re: Activity Zones Disabled

jguerdat — Wed, 17 Nov 2021 14:49:17 GMT

I can create and choose zones on my Q. Have you rebooted the phone and reinstalled the app as well as tried the web client?

Re: Activity Zones Disabled

JessicaP — Wed, 17 Nov 2021 18:27:01 GMT

Hi internetid626,

You will need to be subscribed to an Arlo subscription plan to use an activity zones. You can read more about it here: What are activity zones and how do I create them?

Re: Activity Zones Disabled

internetid626 — Wed, 17 Nov 2021 17:54:43 GMT

If I had this feature for years without a subscription, how can it be taken away randomly?