topic Re: Unable to set mode to "Armed" in Arlo Q

Unable to set mode to "Armed". Don't see "mode" tab on my Android app.

craigcollo — Thu, 04 Nov 2021 21:11:05 GMT

I've seen this in multiple discussion topics dating back to 2018 however regardless of the posts saying the solution was a software update I am still experiencing this issue in 2021! On my android I cannot even see a Mode tab anymore... On my wife's iPhone we can use the mode tab but it freezes on "getting information". Even via the website instead of the app I am unable to arm my device.

Re: Unable to set mode to "Armed"

StephenB — Thu, 04 Nov 2021 10:37:34 GMT

@craigcollo wrote:
On my android I cannot even see a Mode tab anymore... On my wife's iPhone we can use the mode tab but it freezes on "getting information".

Are you using Friend access on the Android phone? Or are you using the primary account?

What version of Android?

@craigcollo wrote:
Even via the website instead of the app I am unable to arm my device.

Is that because changing the mode doesn't work, or because you don't see the mode when you

click on the Mode control
select the Q on the device list on the left

Re: Unable to set mode to "Armed"

craigcollo — Thu, 04 Nov 2021 10:56:33 GMT

Hi Stephen,
I am using the primary account on Android 10.

When I go through the website I have been putting my browser as "view desktop version" otherwise it tries to direct me to the app.
Using this method I can see the device and get to the mode screen however when I select "armed" the website just freezes and hangs. I have attempted multiple times on both Samsung browser and Chrome.

Any advice?

Thanks,

Re: Unable to set mode to "Armed"

StephenB — Thu, 04 Nov 2021 11:02:56 GMT

@craigcollo wrote:
I am using the primary account on Android 10.

When I go through the website I have been putting my browser as "view desktop version" otherwise it tries to direct me to the app.
Using this method I can see the device and get to the mode screen however when I select "armed" the website just freezes and hangs. I have attempted multiple times on both Samsung browser and Chrome.

Have you tried a PC browser?

Also, are you able to livestream the camera from the app?