topic Re: Arlo Q not sending email notifications in Arlo Q

Arlo Q not sending email notifications

jamesoks — Sat, 09 Oct 2021 08:13:51 GMT

My ArloQ refuses to send out email notifications.

I've tried the following:

1) Tried to create the modes from my browser as well as app

2) Tried deleting the camera and resyncing

3) Tried custom mode as well as armed modes

Any suggestions?

Re: Arlo Q not sending email notifications

StephenB — Sat, 09 Oct 2021 11:59:30 GMT

@jamesoks wrote:

My ArloQ refuses to send out email notifications.

Any suggestions?

Have you tried these troubleshooting steps? https://kb.arlo.com/994106/Why-am-I-not-getting-Arlo-email-alerts

Re: Arlo Q not sending email notifications

jamesoks — Wed, 13 Oct 2021 01:34:07 GMT

Yes I have. The profile email also allows only verification of 1 email but the notifications allow multiple emails.

It's weird.

3 Arlo Q cameras - alerts not working properly

1 Arlo Q camera under the same account - alerts working properly

All other Arlo Pro 2 cameras - alerts working properly

Re: Arlo Q not sending email notifications

JessicaP — Wed, 13 Oct 2021 14:49:47 GMT

Hey jamesoks,

Try unplugging one of your three Arlo Q cameras as a test first and re-plug back in after a minute to see if that helps. If so, try that with the other two Arlo Q cameras.

Re: Arlo Q not sending email notifications

jamesoks — Thu, 14 Oct 2021 01:36:28 GMT

Hi Jessica, tried with the 2 cameras and unfortunately it didn't help.

I figured it has something to do with the app/webpage config.

For one of the cameras that it is sending alerts for, I can no longer make changes (any changes made and saved do not have effect) - i.e. I still receive email alerts after removing it.

I'm going to try resetting the camera and syncing it again as a last resort.

Qn - Arlo does not provide customer support unless you subscribe right?

Re: Arlo Q not sending email notifications

JessicaP — Thu, 14 Oct 2021 14:23:18 GMT

If your cameras are still within the 1-year warranty, you can still get live chat support with our support team. You can read more here for you support options: Arlo Support Options

If your cameras are still within warranty, you can checked what options are available to you by navigating to Settings > Support in the Arlo App.