topic Arlo Q, records movement, but error message on phone says it's not connected ?? in Arlo Q

Arlo Q, records movement, but error message on phone says it's not connected ??

WWC47 — Tue, 05 Oct 2021 15:30:46 GMT

We have other Arlo Q cameras that work fine....added a 5th Q camera and it records movement videos that play back with sound, but the on screen message says it's not connected. Have removed and reinstalled several times...does it need ' a day ' to update firmware or software ?

WWC47

Re: Arlo Q, records movement, but error message on phone says it's not connected ??

jguerdat — Wed, 06 Oct 2021 14:16:54 GMT

Have you rebooted the phone and reinstalled the app? Have you tried the web client?

Re: Arlo Q, records movement, but error message on phone says it's not connected ??

WWC47 — Wed, 06 Oct 2021 14:24:09 GMT

Interestingly the error message went away overnight.... since it was recording movement and putting videos into the library it HAD to be connected....so I thought I would just leave it alone overnight see if it straightened itself out .

It did ... I've seen this before with Q cameras....they go through the setup process fine, view the barcode , make the 'Chime ' sound , take a name, and say ' Finished ' and then they do not connect properly. A day later they are fine.

It's almost like a delay in the app.

WWC47