topic Arlo Q shows offline on both iPhone and website but still records in Arlo Q

Arlo Q shows offline on both iPhone and website but still records

DanCzech — Fri, 20 Aug 2021 14:29:38 GMT

I set up a new Arlo Q camera. It shows offline in both the iPhone app and on the website on my desktop browser. I still get notifications and recording for motion and sound detection. I am unable to set up scheduling or geofencing on it because it continues to show offline. I have already removed it and re-added it to my account without any luck.

Re: New Arlo Q shows offline but still records

jguerdat — Fri, 20 Aug 2021 12:58:16 GMT

Are you also getting recordings?

Are you using a VPN or some other networking software/device that could be causing this? For the phone, do you get the same indication on both cell service as well as WiFi? What about if you're using a different WiFi? What country are you in?

Re: New Arlo Q shows offline but still records

DanCzech — Fri, 20 Aug 2021 16:43:00 GMT

I have another Arlo Q that I've had for years with no issues. This morning both were showing offline. I still had recordings from both. Later I saw that the new camera had updated its firmware and it is now working.