topic Arlo Q no longer connects and appears on Arlo list? in Arlo Q

Arlo Q no longer connects and appears on Arlo list?

Judybev — Tue, 13 Jul 2021 21:21:49 GMT

Hi all,
Have changed our home broadband router. Everything fine apart from Arlo Q:
Arlo Q is connected to router.
Set up works fine as per instructions, chime heard but then fails to find.
Have tried loads of times, reset Arlo and router, reinstalled app on phone...
Complete mystery! I do note Arlo Q no longer appears on Arlo list as old model. Any ideas?
Thanks hopefully,
Judy UK

Re: Arlo Q no longer connects

StephenB — Tue, 13 Jul 2021 12:52:43 GMT

If the Q is still showing up in the account (as offline), you might try deleting it from the account, and then try to re-add it.

Re: Arlo Q no longer connects

Judybev — Tue, 13 Jul 2021 13:31:40 GMT

Thanks Stephen, but have done that... Arlo is showing up on router fine. So weird that we can't connect it to our phones. Phones and Arlo all showing on router, Arlo app just can't seem to connect to Arlo Q.

Re: Arlo Q no longer connects

StephenB — Tue, 13 Jul 2021 13:38:43 GMT

Have you tried adding it from a PC browser (my.arlo.com)?

Re: Arlo Q no longer connects

Judybev — Tue, 13 Jul 2021 20:58:31 GMT

Well thanks Stephen, gave that a try and it seemed to do the trick! That or randomly pressing combinations of reset buttons... who knows? We're connected and will never broadband provider again. Thanks again, Judy 🙂