topic Re: Arlo Q disappears from list, active in the background in Arlo Q

Arlo Q Not Showing in App

Netvuk — Fri, 14 May 2021 08:03:43 GMT

Today I had an issue with my Arlo Q camera. I couldn’t seem to be able to control it via the app or see live feed.

I decided to reinstall it:

1. I deleted the camera from the app

2. I reset the camera

3. I reinstalled the camera via the app.

The installation went fine but the camera did not show in the app.

The camera is working as it is producing notifications and is recording clips.

I have repeated steps 2 & 3 a couple of times.

The camera shows in the notification settings and I have moved it out of notifications but it continues to send them.

Has there been a software update in the last 24 hours.

Re: Cameras & recordings disappeared from app

Morfik — Fri, 14 May 2021 05:46:14 GMT

Same thing just happened to me and my wife both is us using:

ArloQ Camera
IOS 14.5.1 (latest)
Latest version of Arlo app

Cameras and recordings both disappeared whilst in the app reviewing some items in the library.

Re: Cameras & recordings disappeared from app

grillinisti — Fri, 14 May 2021 07:30:07 GMT

Now I have lost cameras from app too.

IOS 14.5.1
ArloQ cameras
App version 3.2 (2202)

Arlo Q disappears from list, active in the background

erikvds — Fri, 14 May 2021 08:11:44 GMT

Morning,

Here we go again. All my 3 Arlo Q's have suddenly disappeared from my list. The list is empty and i can only "add" devices.

Meanwhile they are active, give notifications of movement and/or sound, the counter of movie clips recorded increases, but no actual clips are added. The library stays empty.

I am not able to switch them off or delete them. Curious if i can add them again while the are "active in the background"

Anyone else having the same issues? Getting tired of all those random incidents...

Kind regards

edit:

Just after posting my message, i saw netvuk's post. Apparently we are having the same issue.

Re: Arlo Q Not Showing in App

erikvds — Fri, 14 May 2021 08:14:44 GMT

Hi,

Apparently we have the same issue, although i am not able to remove devices from my app. The devices list is empty.

Re: Arlo Q Not Showing in App

Netvuk — Fri, 14 May 2021 08:20:28 GMT

If you delete the device and then restart the app it will have gone

Re: Arlo Q disappears from list, active in the background

Netvuk — Fri, 14 May 2021 08:23:11 GMT

Yes it sounds like the same issue - was ok until this morning

Re: Arlo Q disappears from list, active in the background

bkot — Fri, 14 May 2021 08:37:57 GMT

I'm having the same this morning.

Logging in via web shows the cameras listed under System > Device Orders but don't appear under 'My Devices'

I have them linked into Smartthings and they are there!

Re: Arlo Q disappears from list, active in the background

Retired_Member — Fri, 14 May 2021 08:48:39 GMT

I have the exact same issue with my Arlo Q this morning.

Have not managed to solve it yet.

Must be on Arlo’s side since it seems to be a general issue for all.

Re: Arlo Q disappears from list, active in the background

jimmarshall87 — Fri, 14 May 2021 08:55:36 GMT

Dear Arlo - the issue seems to be that you have broken the endpoint vmc3040_i004.json which now returns a 404. See below.

I have the same issue as others here with my 5 Arlo Q cameras.

To those with the same issue, I would not bother trying to reset or repair your cameras - I think this is a server side fault with the endpoint and once they roll it back to the previous version the cameras will appear.

You will notice if you load the web app, whilst you will not see the devices in the My Devices tab you will see them in the Device Order tab and Subscriptions. You will also see a blank space where they are supposed to show up on the grid view of cameras.

It looks like the web and mobile apps are trying to query the capabilities of the different devices when it displays them, but this call fails for the Arlo Q.

Sort it out please Arlo!

[Error] Failed to load resource: the server responded with a status of 404 () (vmc3040_i004.json, line 0)

[Error] ERROR – Error: Uncaught (in promise): TypeError: undefined is not an object (evaluating 'this.capabilitiesService.hasActivityZonesOnDevice(t).hasOnDeviceActivityZones')

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:857910

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:1532176

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:1529791

map@[native code]

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:1529736

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:3188069

onInvoke@https://my.arlo.com/vendor.ad80878dad2d64b9fe0e.js:1:614979

https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:4518

https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:16436

onInvokeTask@https://my.arlo.com/vendor.ad80878dad2d64b9fe0e.js:1:614866

https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:5185

b@https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:12419

https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:11258

d@https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:24283

y@https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:24584

Error: Uncaught (in promise): TypeError: undefined is not an object (evaluating 'this.capabilitiesService.hasActivityZonesOnDevice(t).hasOnDeviceActivityZones')

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:857910

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:1532176

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:1529791

map@[native code]

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:1529736

https://my.arlo.com/main.5645224f9a3a8a7d503d.js:1:3188069

onInvoke@https://my.arlo.com/vendor.ad80878dad2d64b9fe0e.js:1:614979

https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:4518

https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:16436

onInvokeTask@https://my.arlo.com/vendor.ad80878dad2d64b9fe0e.js:1:614866

https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:5185

b@https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:12419

https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:11258

d@https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:24283

y@https://my.arlo.com/polyfills.9287fdd69c33ac95e83a.js:1:24584

ii (vendor.ad80878dad2d64b9fe0e.js:1:513624)

value (vendor.ad80878dad2d64b9fe0e.js:1:513864)

next (vendor.ad80878dad2d64b9fe0e.js:1:622633)

(anonymous function) (vendor.ad80878dad2d64b9fe0e.js:1:603329)

value (vendor.ad80878dad2d64b9fe0e.js:1:468872)

value (vendor.ad80878dad2d64b9fe0e.js:1:468019)

value (vendor.ad80878dad2d64b9fe0e.js:1:466899)

value (vendor.ad80878dad2d64b9fe0e.js:1:466530)

value (vendor.ad80878dad2d64b9fe0e.js:1:1795183)

value (vendor.ad80878dad2d64b9fe0e.js:1:603108)

(anonymous function) (polyfills.9287fdd69c33ac95e83a.js:1:4519)

onHandleError (vendor.ad80878dad2d64b9fe0e.js:1:615270)

(anonymous function) (polyfills.9287fdd69c33ac95e83a.js:1:4737)

t (polyfills.9287fdd69c33ac95e83a.js:1:14337)

(anonymous function) (polyfills.9287fdd69c33ac95e83a.js:1:14483)

b (polyfills.9287fdd69c33ac95e83a.js:1:12487)

(anonymous function) (polyfills.9287fdd69c33ac95e83a.js:1:11259)

d (polyfills.9287fdd69c33ac95e83a.js:1:24284)

y (polyfills.9287fdd69c33ac95e83a.js:1:24585)

Re: Arlo Q disappears from list, active in the background

BobQ — Fri, 14 May 2021 09:20:10 GMT

I’m also having the same problem, all cameras have vanished from the list - the cameras were there but unable to connect and recordings had been made recently. But when I closed and refreshed the app, both cameras had gone and no recordings visible

Re: Arlo Q Not Showing in App

sfraser99 — Fri, 14 May 2021 09:24:52 GMT

Same issue here

Reset Camera

Added new device, setup went correctly thought to there finish

Then No Device in the list

But on MyArlo - videos appear in Library and I am getting plenty of motion sensor messages

Re: Arlo Q Not Showing in App

MattRead — Fri, 14 May 2021 09:54:27 GMT

I am having the exact same issue. All my cameras have disappeared from the app this morning.

I have deleted and reinstalled the app and reset and re-registered the cameras and they are still not showing. I am still getting motion detection alerts and the footage via the web interface, but not on the app.

Is it possible that there is a server issue at Arlo? Seems strange this is happening to so many people on the same day.

48 hrs to sort this out before I migrate to Blink or Ring or anyone else!

Re: Arlo Q disappears from list, active in the background

otpuv481 — Fri, 14 May 2021 10:24:06 GMT

Hi I have the same issue. My Arlo Q disappeared from the list. And I can't added it back.

Re: Arlo Q disappears from list, active in the background

erikvds — Fri, 14 May 2021 10:37:02 GMT

Thanks for your "tech point of view"! I hope support at Arlo takes a look at this and fixes the problem...

Lets hope Arlo repairs or rolls back asap...

BTW: There is a link to check Arlo status:

https://status.arlo.com/

Re: Arlo Q Not Showing in App

Mothballs — Fri, 14 May 2021 10:51:11 GMT

Same here, all three Arlo Qs suddenly not showing, but outdoor SmartHub Arlo is showing. And tried rebooting device & switching to another device, but made no difference. First time that’s happened, must be a server issue.

Re: Arlo Q Not Showing in App

HoaHong — Fri, 14 May 2021 11:08:26 GMT

Same issue here. Not showing up in the app, but notifications works. 🤪

Arlo Q

Pouzaj24 — Fri, 14 May 2021 11:20:10 GMT

My cameras disappeared from my app last night. They still trigger motion alarms, but I cannot manage them anymore.

This is the case for both my iPhone app and login to the Arlo site from a workstation PC, so I know it's not the phone.

I've tried the following.

Reset the cameras, resync to account
Logout/Login from app
Delete App, reinstall

Thoughts?

Re: Arlo Q

Pouzaj24 — Fri, 14 May 2021 11:22:09 GMT

Also, I determined they still show up in System > Device Order. I just cannot manage them at all.

Re: Arlo Q

Kazzy49 — Fri, 14 May 2021 11:34:36 GMT

I have same problem, just occured