topic Re: Can’t add Arlo Q to app in Arlo Q

Can’t add Arlo Q to app. Showed flashing amber so tried setting up again. Can't choose Arlo Q?

timeasterday52 — Tue, 23 Mar 2021 15:29:49 GMT

I left my Arlo Q unplugged in the garage for a while and just tried getting it going again. It was flashing amber so I thought it needed to be setup again. I deleted the camera from the app and wanted to add it back. However, the app only allows me to choose Ultra, Pro, or Essential cameras. I see no choice to add my Arlo Q. Any advice?

Re: Can’t add Arlo Q to app

TomMac — Mon, 22 Mar 2021 11:45:30 GMT

Can you access the web at MY.ARLO.COM

it is listed under camera others

PS on android also as Other... no ios in my hand

( jeff yu beat me )

Re: Can’t add Arlo Q to app

jguerdat — Mon, 22 Mar 2021 11:42:01 GMT

On Android, at least, there's an Other Camera selection under Essential. You have to scroll down to see it.

Re: Can’t add Arlo Q to app

timeasterday52 — Mon, 22 Mar 2021 13:10:14 GMT

There is no choice for Others in the IOS app. Only if I log in via my PC. I brought the camera in and was able to get the PC to setup the camera.

Re: Can’t add Arlo Q to app

jguerdat — Tue, 23 Mar 2021 13:09:51 GMT

Reboot the phone and reinstall the app. If still missing, use the Contact Support link at the bottom here to raise the issue.