topic Re: Arlo Q CVR in Arlo Q

Arlo Q CVR

DAG444 — Thu, 29 Sep 2016 23:33:25 GMT

I have an Arlo Q camera in my garage. I received an email telling me it detected a sound and the picture in the email showed the garage door opener light on. I played the video from the email, and I didn't see the door open. So I signed in to veiw the time frame before the video was taken and the CVR didn't contain anything (it was missing). And the CVR didn't even have anything for the time frame that the video was taken! It was missing. Has anyone experienced this? Is this a bug?

Thanks.

Re: Arlo Q CVR

jguerdat — Fri, 10 Jun 2016 12:41:08 GMT

I have seen this when it seemed like the firmware was updated. Blanks in CVR implies a loss of connection for whatever reason - camera restart, loss of Internet connection or power, communication with servers broken somehow, etc.

Maybe you had a brief power outage?

Re: Arlo Q CVR

DAG444 — Sun, 12 Jun 2016 20:50:33 GMT

I believe you're correct in some cases connection was disrupted. I also use another camera that also has continuous recording (different camera (not netgear)). Whenever I have a gap in Arlo recording I check the other camera (and visa versa) to see if it's my network, or the netgear network. And in some cases (not all) the other camera has video and the Arlo camera doesn't. So in some cases I think the Netgear network might be "busy" and no recording is done. It's difficult to say for sure. All I know is, on some days I have gaps in recording and on some days I have no gaps. I was just wondering if other people were experiencing the same issue.