topic New Firmware ? in Arlo Q

New Firmware ?

KremmenUK — Wed, 17 Feb 2021 00:16:59 GMT

After the recent firmware problem with ArloQ and it all being resolved ......

In the last week I seemed to have had another firmware upgrade/change ?

I only detected this because of my 3 ArloQ cameras the oldest one always refuses to come back online. It's recognised by ArloHQ as it shows the last online picture, in this case from 5 days ago, but when accessed it gives a continuous 'connecting' message and the 'Restart' function is greyed out.

Once I got home, power cycled the camera. When recovering it started flashing the blue/orange to signify a firmware update and up it came again.

Odd that this is my oldest camera and this is now twice recently it's needed power cycling after a firmware change !

My solution, for next time is to put a Kasa KS105 on the mains plug so I can power cycle it from anywhere.

Re: New Firmware ?

jguerdat — Mon, 15 Feb 2021 14:53:16 GMT

Something else is up or that camera didn't update before. The last Q camera firmware update was July 24, 2020:

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Q-Q-VMC3040-1-9-0-3-278-24th-July-2020/td-p/1785661/jump-to/first-unread-message

Re: New Firmware ?

KremmenUK — Mon, 15 Feb 2021 17:01:42 GMT

Was it as long ago as that that we all had that faulty firmware issue, doesn't seem that long !

At that time 2 recovered OK and this same camera had to be power cycled and after that it's been AOK.

Edit: I've looked back at the problem posts and the last firmware update, then rollback due to a faulty version, was around the 1st week Dec last year.

Thread 1: https://community.arlo.com/t5/Arlo-Q/Arlo-Q-night-vision-not-working-after-last-firmware/m-p/1803907#M11058

Thread 2: https://community.arlo.com/t5/Arlo-Q/Arlo-Q-stopped-recording-video-when-motion-audio-is-detected/m-p/1802876

Maybe the version was dated July but it wasn't released till December. Or maybe was updated with the same version number after it was fixed.