Motion detection is unavailable and couldn't detect motion or sound. Showing no subscription?

Kunho — Fri, 18 Dec 2020 21:43:32 GMT

Hi!

After 2 years of purchase, Real time monitoring and capturing, save video function is still good.

But, the motion detect function menu is unavailable and could't detect motion and sound.

So, after then, I couldn't get any message form app. and mail form arlo service.
Also, on subscription menu said 'No subscription' and I couldn't change it.
How can I solve the problems?

Re: Motion detect is unavailable

Kunho — Fri, 18 Dec 2020 08:14:48 GMT

I solved!.

Delete device and then reinstall.

I don't know why, but it works.

topic Motion detection is unavailable and couldn't detect motion or sound. Showing no subscription? in Arlo Q

Motion detection is unavailable and couldn't detect motion or sound. Showing no subscription?

Re: Motion detect is unavailable