topic Re: Arlo Q offline in Arlo Q

Arlo Q offline

Kitlander — Tue, 01 Dec 2020 15:02:33 GMT

Hi. I have many Arlo cameras and all are working fine, except for my Arlo Q, which is the only one not linked to a base station. The Q went offline sometime yesterday or the day before (11/30 or 12/01), which just happens to be when 2 factor security became mandatory. However, I enabled that months ago.
The problem is that I can’t get to the property where the camera is located because of COVID, so can’t reset it. My router says it’s still connected and has uploaded/downloaded a small amount of data in the past 24 hours.

Has anyone else had problems with their Q’s which have required a restart/reset in the last couple of days?

Re: Arlo Q offline

ShayneS — Wed, 02 Dec 2020 19:32:03 GMT

Hi @Kitlanderhe'll

Can you try & perform a factory reset for this camera & on board it again. Please make sure to note any mode/rules for the re-install as they will be removed.

Re: Arlo Q offline

Kitlander — Wed, 02 Dec 2020 19:45:39 GMT

Hmmm, well no, as I said in my original post, I can’t get to the property! I’ll do a factory reset when I can. However, I was trying to find out whether anyone else had been having problems with their q, given that there was a recent firmware update.

Re: Arlo Q offline

KremmenUK — Fri, 04 Dec 2020 15:01:12 GMT

I had the same problem with 1 of my 3 ArloQ and it had to be power cycled.

When I did it downloaded the old or new firmware to replace the bugged version and was up and running again. Like you, it looked from afar that it was doing something when I restarted if but it was locked.

Until you get to the camera it's dead.

Re: Arlo Q offline

ShayneS — Mon, 14 Dec 2020 18:28:46 GMT

This issue should now be resolved. Please contact the Support Team if you still experience this issue. You will find several options for contacting support in the provided link. Arlo Tech support