topic Re: Solution to downgrade firmware and fix Arlo Q after latest update in Arlo Q

Arlo Q stopped recording video when motion/audio is detected

geoffwbaOC — Wed, 02 Dec 2020 18:12:53 GMT

Following recent issues with Arlo Q not being able to connect to the internet (since resolved) my camera is set up and armed but has stopped recording videos when motion is detected. I don't currently have a paid subscription but thought my camera had 7 day rolling cloud recording. Before the recent issues it was recording OK. Anyone else had this issue?

Re: Solution to downgrade firmware and fix Arlo Q after latest update

David_UK — Wed, 02 Dec 2020 17:04:22 GMT

Now it is NOT recording after motion is detected, checking if another poster has raised a new thread......

Re: Arlo Q stopped recording video

David_UK — Wed, 02 Dec 2020 17:06:23 GMT

I have the same issue, can someone help please?

Re: Solution to downgrade firmware and fix Arlo Q after latest update

otpuv481 — Wed, 02 Dec 2020 17:23:37 GMT

I've the same issue. Q doesn't detect motion or audio at all when the arm is on. No alarm trigged.

Re: Solution to downgrade firmware and fix Arlo Q after latest update

Raj1978 — Wed, 02 Dec 2020 18:04:57 GMT

oh god! you are absolutely right! cameras not triggering by motion or noise.

Re: Solution to downgrade firmware and fix Arlo Q after latest update

Carlos_Espejo — Wed, 02 Dec 2020 18:47:47 GMT

Same problem.

Although they now allow real-time viewing, Arlo Q plus cameras with the version problem even if they detect motion or sound, they do not record or send notifications.

In addition, neither the app nor the website allows you to edit the rules of the "Active" mode.

Carlos

Re: Arlo Q stopped recording video when motion/audio is detected

JessicaP — Wed, 02 Dec 2020 18:48:13 GMT

Hi everyone,

If you're experiencing problems where your video is not recording even when your camera is on armed mode and detects motion/audio, try removing the camera off from the account and re-add it back on.

Re: Solution to downgrade firmware and fix Arlo Q after latest update

Carlos_Espejo — Wed, 02 Dec 2020 19:19:09 GMT

Hello,

I deleted one of the cameras and reattached it and it detects movement, the video is recorded, and I receive the notification.

Editing the "Active/Armed" mode rules still cannot be done. I'm working with a custom mode and it's working.

Good luck to other users

Re: Arlo Q stopped recording video when motion/audio is detected

Carlos_Espejo — Wed, 02 Dec 2020 20:56:15 GMT

Sorry for a previous comment, I tried again to edit the rules of the "Active/Armed" mode and it works properly.

In the spanish version of the app "Armed" is "Activo" that's why I say "Active/Armed"

regards and thanks

Re: Arlo Q stopped recording video when motion/audio is detected

linxeye — Wed, 02 Dec 2020 23:07:53 GMT

Same issue here. After being able to readd the Arlo Q to my account I'm plaggued with issues :

-Rules for video recording are empty : I can't change them and no recording starts when motion is detected,

-Geofencing doesn't work for Q (it detects me out when I'm in and while base of Arlo Pro detects fine),

Removing again Arlo Q and adding back to the account DOES restore rules for video recording and motion detection. However geofencing is still broken...

Arlo you can do better than that.

Re: Arlo Q stopped recording video when motion/audio is detected

erikvds — Thu, 03 Dec 2020 08:06:07 GMT

Yes, i am experiencing the same problem.

Q's are on, rules are set, they detect motion and/or sound, but no follow up takes place. I.e. no video recording is starting.

I am going to try to delete and and them again... sigh...

Re: Arlo Q stopped recording video when motion/audio is detected

erikvds — Thu, 03 Dec 2020 09:00:58 GMT

Follow up on my last post:

I deleted all my 3 Arlo Q's and added them back again. All rules were correct and it seems its picking up noise and movement AND starts recording.

It seems the suggested fix of removing/adding the camera's does work. However, i don't know if all works flawlessly in the night, that's something i will know tomorrow...

Re: Arlo Q stopped recording video when motion/audio is detected

KremmenUK — Thu, 03 Dec 2020 10:16:05 GMT

It does seem that after last weekends bugged firmware update all manner of things are going wrong.

Re: Arlo Q stopped recording video when motion/audio is detected

KremmenUK — Thu, 03 Dec 2020 13:00:20 GMT

Right, the story .... in case Arlo support want more info ....

Last weekend after the night vision bug I restarted all 3 cameras. 2 of them restarted but the third didn't. The third camera had to be unplugged and reconnected to get it to download the fixed/rolled back firmware.

After that Geofencing seems to be broken for all 3 cameras.

Thanks to this thread I checked my 2 cameras at this location. The one I had to unplug is motion detection working. THe one that restarted remotely was not detecting motion.

I've removed and reinstalled this camera and motion detection is working as is recording.

Just the Geofencing for Arlo support now.