topic Re: Arlo Q Geofencing Not Working in Arlo Q

Arlo Q Geofencing Not Working

JeffS42 — Tue, 01 Dec 2020 21:45:44 GMT

Hello,

My Arlo Q cameras are no longer working with GeoFencing. When I change the GeoFencing location to somewhere away from me, the mode won't change.

Works fine on the SmartHub.

Basic example that works on the SmartHub, but not the Q:

- Go into GeoFencing settings

-Change camera location to somewhere far away

-Expect a notification and for it to change to the Away mode; it does not.

This also seems to impact the combination of GeoFencing with the Home mode being "Schedule".

Anyone else seeing this? I've tried removing and re-adding the camera, as well as troubleshooting steps online.

Here's another screen shot that seems to show a problem. Both cameras are setup the same on the mobile app, but...see how they look different?

Re: Arlo Q Geofencing Not Working

TDavid — Wed, 02 Dec 2020 00:31:23 GMT

Same with me. Have 2 Q's one stopped working last month now the other quit working in geofencing mode. App gives correct info of in zone or out of zone but will not switch modes. If I arm a camera and then switch to geofencing it stays armed while in zone. If i put it in schedule mode and then back to geofencing mode it goes to disarmed but not in disarm/schedule mode even though it's set to be in schedule mode when I am in zone. When both geofencing users show we are out of zone it will not arm and is set to arm when away. One user Android and one iPhone. Have reset cameras, deleted cameras and reinstalled them, deleted and reinstalled app, switched which mode geofencing should be in when in or out of zone, deleted who is using geofencing and added them back again (both while in and out of zone), moved the home location to another city and put it back to my home location all with no luck. Cameras do work when put in armed mode and alarms when the camera see movement.

Re: Arlo Q Geofencing Not Working

JeffS42 — Wed, 02 Dec 2020 01:03:36 GMT

Arlo is still selling the Q but I’m rather disappointed in how it’s been supported.

Re: Arlo Q Geofencing Not Working

KremmenUK — Wed, 02 Dec 2020 10:21:11 GMT

Add me to the list.

Been working perfectly OK for years and since the weekends firmware bug it's stopped working.

Re: Arlo Q Geofencing Not Working

KremmenUK — Wed, 02 Dec 2020 15:14:10 GMT

Friend has the same setup and has the same issue.

Phone is correctly switching between in and out of zone but status not changing between armed and disarmed.

So does Geofencing status pass through Arlo HQ and is the problem is there ?

Re: Arlo Q Geofencing Not Working

JeffS42 — Wed, 02 Dec 2020 18:06:12 GMT

This is my guess. I have one contact on the engineering team that I've contacted.

Re: Arlo Q Geofencing Not Working

linxeye — Wed, 02 Dec 2020 22:48:15 GMT

Same issue here. After being able to readd the Arlo Q to my account I'm plaggued with issues :

-Geofencing doesn't work for Q (it detects me out when I'm in and while base of Arlo Pro detects fine),
-Rules for video recording are empty : I can't change them and no recording starts when motion is detected,

Arlo you can do better than that.

Re: Arlo Q Geofencing Not Working

linxeye — Wed, 02 Dec 2020 23:09:13 GMT

Update on the "-Rules for video recording are empty : I can't change them and no recording starts when motion is detected,"

Removing Arlo Q from the account and adding it again restores the feature.

However geofencing still says I'm out when I'm in... 😞

Arlo Q Geofence not working, but Doorbell and Arlo Essential Geofence IS working

onurleft214 — Wed, 02 Dec 2020 23:16:57 GMT

Help please! The geofence on my Arlo Doorbell is working as is on an Arlo Essential Camera, but all of my Arlo Q cameras do not have working geofencing. I know how to set it up as supported by the products that are working correctly, so I think the issue is specific to the Arlo Q. Any ideas? Is there a way to have one camera's geofence drive the other's settings?

Re: Arlo Q Geofence not working, but Doorbell and Arlo Essential Geofence IS working

linxeye — Wed, 02 Dec 2020 23:21:08 GMT

There seems to be an issue ATM with Arlo Q and geofencing. Broken here also.

Patience ?

Some info from Arlo would be welcomed...

Re: Arlo Q Geofence not working, but Doorbell and Arlo Essential Geofence IS working

JamesArlo — Wed, 02 Dec 2020 23:50:06 GMT

Same issue here, finally found this forum - good to know I'm not the only one

Re: Arlo Q Geofencing Not Working

RWLAZ — Thu, 03 Dec 2020 15:44:25 GMT

Add me to the list; Geofencing is broken after the firmware rollback

Re: Arlo Q Geofencing Not Working

JessicaP — Thu, 03 Dec 2020 18:42:21 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo Q Geofencing Not Working

KremmenUK — Fri, 04 Dec 2020 09:43:23 GMT

I seem to have a knock on effect.

After the weekend firmware bug I had 1 of my 3 cameras not working for motion detection. As per the other thread I removed and reinstalled the camera and that fixed motion detection.

I now have my phone listed as 'unavailable' in Geofencing and that's now been 48 hours. However, a second phone is correctly showing 'out of zone'.

The unavailable phone is the main account and the working one is a guest. My other 2 cameras are showing the correct in and out of zone as appropriate.

I'll wait till Geofencing is working before checking again.

Re: Arlo Q Geofencing Not Working

KremmenUK — Fri, 04 Dec 2020 09:48:53 GMT

and, as expected, as soon as I report the 48hr unavailable problem it corrects itself.

It's called 'sods law' = ignore my last post.

Re: Arlo Q Geofencing Not Working

Bornslippyjules — Sat, 05 Dec 2020 12:09:28 GMT

I’ll also add that the rules for geofencing on the Qs aren’t working - seem stuck in the default “armed” and “Disarmed” modes i.e. I can’t change them to any custom modes. Works fine on smarthub with other cameras.

Re: Arlo Q Geofencing Not Working

linxeye — Sat, 05 Dec 2020 17:28:09 GMT

You need to remove the Q from your account and add it back so rules work again... I know it's a pain 😕

Re: Arlo Q Geofencing Not Working

Bornslippyjules — Sun, 06 Dec 2020 18:25:10 GMT

Hmmm. Will try, Shame the devs can't just fix the issue...

Re: Arlo Q Geofencing Not Working

Bornslippyjules — Sun, 06 Dec 2020 18:28:30 GMT

No wait a minute, if I remove the Q from my account then add it back in the custom rules for geofencing will have been deleted as well...so it will go back to the default geofencing rules of "disarmed" and "armed".

Re: Arlo Q Geofencing Not Working

KremmenUK — Mon, 07 Dec 2020 05:58:16 GMT

Yes, take a note of your settings.

It wasn't working yesterday morning (Sun) when I got back home.

One thing I did notice was when I installed the latest Android Arlo app, before I got home (above), when I opened it, the phone gave me the usual semi transparent popup about my phone now being in 'away mode' so the app location is working fine, just the message isn't getting to the auto switch between armed and disarmed to trigger motion alerts.