topic Re: Arlo Q disconnects from network in Arlo Q

Arlo Q disconnects from network

ollewis — Thu, 29 Sep 2016 23:33:20 GMT

Lately my Arlo Q are disconnecting from the network.

One had been working for a month with no issue, but now goes ut daily.

I have another that disconnects regularly from the start

There is no way to reconnect that I can see, other than resetting it up

Lewis

Re: Arlo Q disconnects from network

TomMac — Tue, 07 Jun 2016 12:05:13 GMT

Check the LED on the front of the Q cam.... if you see it blinking sort of purple, your at the max range for usability

Re: Arlo Q disconnects from network

ollewis — Tue, 07 Jun 2016 15:17:16 GMT

I did not notice that. They are currently all connected so I will wait until next event and let you know

In the mean while I moved the hub away from my router, since somewhere on line I saw that could be an issue (too close)

Re: Arlo Q disconnects from network

ollewis — Tue, 07 Jun 2016 18:32:29 GMT

It is now going offline every 20 minutes.

The light in the front is a red/white/blue combo, but is not fdlashing.

It is only abou 40 ft from the hub, which is 10 feet from the router

ollewis wrote:
I did not notice that. They are currently all connected so I will wait until next event and let you know
In the mean while I moved the hub away from my router, since somewhere on line I saw that could be an issue (too close)

Re: Arlo Q disconnects from network

TomMac — Tue, 07 Jun 2016 20:49:02 GMT

Remember that YOUR home wifi system may have a lower powered signal when compared to the arlo base station.

this means a less or lower distance to the router.

Re: Arlo Q disconnects from network

gb4loans — Thu, 26 Jan 2017 23:41:33 GMT

Software is difficult (not intuitive) to navigate. Mine also just kind of randomly disconnects. The only way I have found to re-connect is to set it all up again. Very time consuming

Re: Arlo Q disconnects from network

jguerdat — Fri, 27 Jan 2017 00:40:01 GMT

Random disconnecting is indicative of poor WiFi which can be due to distance, blockage (walls, ceilings,mirrors, TVs, etc.) or interference from other wireless devices, not necessarily WiFi. If you have more than line camera, swap cameras and see if the issue follows the camera or the position.