topic Re: ArloQ Stopped working in Arlo Q

ArloQ Stopped working

Hoffman — Thu, 29 Sep 2016 23:33:10 GMT

I bought my Arlo Q about a month ago and it was working perfectly and then the connection was lost. I have tried over and over to re-set or reboot and I can’t get it to connect. After the blue light is on and the camera tries to connect to the base station it makes a negative sound like, Da Na. and then amber light just blinks fast. I have two other regular Arlo cameras that are working perfectly.

Can anyone tell me what I can do to get it working again?

Re: ArloQ Stopped working

jguerdat — Mon, 06 Jun 2016 00:15:17 GMT

A Q camera has nothing to do with a base station, just your router. If all is lost, factory reset the Q using the reset button. Remove the camera from Settings, My Devices. Start the sync process again using the Add Device button on the Cameras tab, choosing the Q camera and following the directions.

Re: ArloQ Stopped working

TomMac — Mon, 06 Jun 2016 13:40:05 GMT

btw, hold the reset button for about 10 secs till the front led flashes orange.

Re: ArloQ Stopped working

ruthroche — Thu, 15 Dec 2016 16:17:09 GMT

Same issue. Installed it last Sunday. I have the video going at work to monitor an elderly parent. Today after working for a couple of hours I saw "Live" on my iphone on both devices. When I touch "Live" it attemps to restart, but "Live" comes back. I get an error that says "Unable to play. Please try again", so did try periodically for another 3 hours. No luck. I tried resetting each device but it says it cannot do this. It's busy. Any help would be appreciated.

Re: ArloQ Stopped working

JamesC — Fri, 16 Dec 2016 23:01:16 GMT

ruthroche,

Consider power cycling the Arlo Q. Allow it to come back online and try again. Are you still seeing the same behavior?

JamesC

Re: ArloQ Stopped working

francycorr — Thu, 22 Dec 2016 12:18:30 GMT

I have the same problem.

Have I to send back the camera?

Re: ArloQ Stopped working

jguerdat — Thu, 22 Dec 2016 14:15:42 GMT

Possibly but did you try the suggestion just above your post?