topic Re: Another stuck on "GETTING STATUS" in Arlo Q

Another stuck on "GETTING STATUS" on both Android and iPadOS. Tried restarting camera.

GOliveira — Wed, 25 Nov 2020 17:34:44 GMT

As the title suggests, my Arlo Q is stuck with the message "GETTING STATUS" both on iPadOS and Android. It detects motion, it does the recordings, but can't get the live preview. Already tried to restart the camera, the Android phone, but no changes to the issue.

Should I do a Hard Reset on the camera? I'm afraid if I do I might not even to be able to add to my account again.

Please advise.

Re: Another stuck on "GETTING STATUS"

jguerdat — Wed, 25 Nov 2020 14:20:23 GMT

I would think the issue isn't in the camera but something else. Have you tried both WiFi and cell service? Any difference?

Re: Another stuck on "GETTING STATUS"

GOliveira — Wed, 25 Nov 2020 16:31:13 GMT

Just unplugged the camera and plugged back, now it's working. They must be watching the forums. 😂