topic Re: Support team in Arlo Q

I have 10 cameras and subscribed to service but won't help cause no receipt

Paul-T — Tue, 27 Oct 2020 20:55:11 GMT

I must say how disappointed I am with Arlo support team. I have 10 cameras on their system and subscribe to their services, one of the cameras is defective and asking for receipts before they will do anything. I’m going through some personal challenges at the moment and can’t find receipt location.

Response from team was poor with no empathy for situation.

Just my thoughts but wish I had never purchased this brand and if I could afford it the kit would go in the skip and I would find another supplier, dissapointed doesn’t begin to explain how I feel.

Think twice before investing in the brand as follow up for defective equipment is poor at best

Paul

Re: Support team

JessicaP — Tue, 27 Oct 2020 20:54:49 GMT

Hi Paul-T,

Let me reach out to you via private message to gather more information from you.

Re: Support team

Paul-T — Tue, 27 Oct 2020 21:11:22 GMT

Night mode is not working, infra red screen triggers all the time causing glare. Previous support wanted receipt which I can’t find

Re: Support team

JessicaP — Thu, 29 Oct 2020 14:10:43 GMT

I've sent you a private message a couple of days ago if you still need assistance. I'll be waiting for your response through private message.