https://community.arlo.com/t5/Arlo-Q/2-different-products-neither-will-synch/m-p/1782468#M10668 <P>First, realize you don't sync to the app. You just use the app to connect to your account on the servers.</P> <P>&nbsp;</P> <P>Regardless, what have you tried? What do you see? Have you removed the devices from Settings, My Devices and held the reset button until the camera clicks and the LED flashes amber? Are you on your home WiFi? Are you using a VPN? All details help.</P> Thu, 09 Jul 2020 12:44:46 GMT jguerdat 2020-07-09T12:44:46Z https://community.arlo.com/t5/Arlo-Q/2-different-products-neither-will-synch/m-p/1782186#M10666 <P>I have 2 different products that used to work - and now I can’t synch to my app on my phone. I also can’t get Arlo support - I was on hold for an hour and jumped from # 47 to # 42. Very frustrating. What am I doing wrong? Help! Thanks!</P> Thu, 09 Jul 2020 23:17:56 GMT https://community.arlo.com/t5/Arlo-Q/2-different-products-neither-will-synch/m-p/1782186#M10666 Christievella 2020-07-09T23:17:56Z https://community.arlo.com/t5/Arlo-Q/2-different-products-neither-will-synch/m-p/1782468#M10668 <P>First, realize you don't sync to the app. You just use the app to connect to your account on the servers.</P> <P>&nbsp;</P> <P>Regardless, what have you tried? What do you see? Have you removed the devices from Settings, My Devices and held the reset button until the camera clicks and the LED flashes amber? Are you on your home WiFi? Are you using a VPN? All details help.</P> Thu, 09 Jul 2020 12:44:46 GMT https://community.arlo.com/t5/Arlo-Q/2-different-products-neither-will-synch/m-p/1782468#M10668 jguerdat 2020-07-09T12:44:46Z