topic Re: Arlo-Q random and differing disconnect cycles in Arlo Q

Arlo-Q random & differing disconnect cycles. Any way to fix/know what the random sound/light mean?

Sonata — Fri, 26 Jun 2020 14:31:44 GMT

Arlo Q, HW Version VMC3040r6 / Firmware 1.9.0.0_269

June 23, Camera suddenly started to malfunction with the following symptoms:

1. Solid blue light (device stops connection)
2. Slow blinking blue light
3. 4-5 descending buzzing sounds
4. Fast blinking Amber light
5. Solid Red/Blue light
6. Light turns off (device now reconnects)

1. Blinking blue
2. 1-2 buzzing sounds
3. Blinking amber
4. Solid red and blue

*Reset button does not function
*Sync button does not function

Doing a manual restart (acts normally)
1. Solid amber
2. Solid red/blue
3. Then light turns off

Is there anyway to fix this camera or to know what the random sound and light sequences mean?

Thanks.

Re: Arlo-Q random and differing disconnect cycles

jguerdat — Thu, 25 Jun 2020 13:22:49 GMT

Pretty much no to both questions. The first thing I'd try is a different power supply.

Re: Arlo-Q random and differing disconnect cycles

Sonata — Thu, 25 Jun 2020 16:25:51 GMT

The first thing I did was to swap out the power supply. I traded positions with another camera. I read that another means for resetting the camera was to remove/delete it from the system. I accomplished registering the unit again despite the fact the sync button and initialization sequence did not work. I guesstimated the timing of the cycles and finally got the system to register it, getting that final buzzing sound from the unit. I tried all of this before I opened this thread. Thanks.

Re: Arlo-Q random and differing disconnect cycles

jguerdat — Fri, 26 Jun 2020 12:26:38 GMT

Hardware problems must be addressed by using the Contact Support link at the bottom here.