topic Re: Arlo q won’t complete setup. in Arlo Q

Arlo q won’t complete setup.

Duffinn — Mon, 01 Jun 2020 21:26:45 GMT

My Arlo q won’t complete set up. I go through the entire set up process just fine, however, when I get to the final part it starts searching for a base station even though it’s not supposed to need one. When it can’t find one, it stops the process and I start all over. I’ve tried resetting I’ve tried to the process multiple times and the same and result. And yes, I am using the Arlo q add new device, I connect to the WiFi, I sync and get the QR code, but then it always tries to find a base station.

Re: Arlo q won’t complete setup.

msr41 — Sat, 30 May 2020 12:41:09 GMT

I am having the same issue.

Re: Arlo q won’t complete setup.

jguerdat — Sat, 30 May 2020 13:42:26 GMT

Assuming you're using the app, try the web client (or vice versa).

Re: Arlo q won’t complete setup.

Duffinn — Sat, 30 May 2020 14:05:25 GMT

Ok, tried the web app. Got through the QR code like before. This time said “discovering your device” but it never did, so same result.

Re: Arlo q won’t complete setup.

jguerdat — Sun, 31 May 2020 13:37:41 GMT

When you reset, did you hold the button until the camera clicked and the LED flashed amber?

I suspect you may need to use the Contact Support link at the bottom here.

Re: Arlo q won’t complete setup.

Duffinn — Mon, 01 Jun 2020 21:26:27 GMT

Yes, thanks @jguerdat. I reset it after each attempt.