topic Re: Arlo Q stopped streaming over 30 min & not reconnecting in Arlo Q

Arlo Q stopped streaming over 30 min & not reconnecting

B_Jones — Wed, 06 May 2020 15:50:23 GMT

Until this past week, we’ve been using our Arlo Q as a baby monitor during the night. Previously whenever there was a connection drop the app would automatically reconnect. The drops were annoying but seemed to be unavoidable. I’ve tested having both my phone and the camera within 3 feet of my router with direct line of sight and it would still blip the connection occasionally (maybe once or twice an hour). Now however, if the connection drops, the app doesn’t reconnect. I’ve woken up the past several mornings to no camera.

It seems to be an app problem and not a camera problem because both my wife and I can be on the app with separate accounts and one will drop but not the other. The camera seems to stay connected just fine. This seems to be related to the recent app update (we both have iPhones), but the Amazon Echo Show has always done this (different platform so maybe app coding is different?)

I have no desire to buy another $100+ baby monitor, so if someone has a solution to this I’d greatly appreciate it. I did see an similar older post under Arlo Baby, but that was at least a year old and was resolved with a firmware update. Everything I have has been updated and restarted.

Re: Arlo App Not Automatically Reconnecting

jguerdat — Sat, 02 May 2020 13:38:41 GMT

I don't have 2 people monitoring my Q but I've had recent issues where a drop in WiFi has caused me to have to power cycle the camera. Both the app and web show the camera offline and nothing short of removing power helps. Don't know that your issue is the same since one of your devices can still connect but might be worth a try. It's not a firmware issue since there hasn't been one in a long time so I don't understand what would cause the issue (unless the camera is starting to go).

Re: Arlo App Not Automatically Reconnecting

Denisengarcia — Sun, 03 May 2020 01:28:10 GMT

We’ve been having the exact same
Issue for a Few days now. It’s also our baby monitor. Have you figured anything out?

Re: Arlo App Not Automatically Reconnecting

gary13 — Sun, 03 May 2020 05:18:28 GMT

I have the exact same issue for a few days now. It’s also my baby monitor. I don't think there was a app or update. I also tried to reset the camera and its the same. Please share if you find anything. I will do the same. Thanks!

Re: Arlo App Not Automatically Reconnecting

B_Jones — Sun, 03 May 2020 05:56:23 GMT

No news yet but I’ll share if I find something out. There was an iOS update 3 days ago, which is when the problem started. Description says bug fixes, but it seems like they just introduced a new one.

Re: Arlo App Not Automatically Reconnecting

turingbombe — Sun, 03 May 2020 23:50:17 GMT

Yes I've had the same issue with this on my iPad. Really frustrating as the app will freeze in the middle of the night and never reconnect!

Re: Arlo App Not Automatically Reconnecting

Shocker19 — Mon, 04 May 2020 18:50:06 GMT

We're having the same issue with it Arlo babies. Hoping for an update soon!

Re: Arlo App Not Automatically Reconnecting

ShayneS — Tue, 05 May 2020 16:31:58 GMT

Just to clarify, are you experiencing this issue with the Arlo Q or the Arlo Baby cameras?

Re: Arlo App Not Automatically Reconnecting

turingbombe — Tue, 05 May 2020 16:42:11 GMT

In my case it is with the Arlo Q

Re: Arlo App Not Automatically Reconnecting

B_Jones — Tue, 05 May 2020 16:45:13 GMT

Arlo Q

Re: Arlo App Not Automatically Reconnecting

gary13 — Tue, 05 May 2020 17:55:47 GMT

Arlo Q - I have the eero mesh WiFi system, network signal is not the problem.

Re: Arlo App Not Automatically Reconnecting

Shocker19 — Tue, 05 May 2020 18:29:22 GMT

Arlo baby x2. I had to disconnect them had some difficulties reconnecting them, but they are currently doing okay.

Re: Arlo App Not Automatically Reconnecting

Denisengarcia — Tue, 05 May 2020 18:51:11 GMT

Arlo q

Re: Arlo App Not Automatically Reconnecting

Jarokdin — Tue, 05 May 2020 19:49:39 GMT

We started having this same issue.

We have two Arlo Q's and use the live streaming as a baby monitor setup. The disconnects weren't too bad before because they reconnected, but around a week or 2 ago it started disconnecting and not automatically reconnecting. I set timers last night and it seems to time out at almost exactly the 30 minute mark.

Doesn't sound like the Arlo Baby users have had better luck since the same timeframe.

I went out and got a better wifi setup than I had before I checked these forums. My connections are far better and more reliable, but the app and website both time out at the 30 minute mark still.

Seems like there's an Arlo article from August of last year which says the app will only live stream for 30 minutes and references the Arlo Q models (https://kb.arlo.com/000062226/Why-has-the-Arlo-app-stopped-live-streaming). This obviously hasn't been the case for the last several years I've been using the Arlo Q as a baby monitor.

It's hard to tell if this new behavior is intended or not. I really wish Arlo would let us know at least. The latest updates made no mention of this change.

Re: Arlo App Not Automatically Reconnecting

ShayneS — Tue, 05 May 2020 20:29:39 GMT

Hi @Jarokdin

Thank you for the information. Yes, Please find the following article regarding live streaming. Why has the Arlo app stopped live streaming?

Re: Arlo App Not Automatically Reconnecting

turingbombe — Tue, 05 May 2020 21:06:31 GMT

@ShayneS thanks for the link but as @Jarokdin mentioned, this is not behavior that was experienced with the Arlo Q previously. We've been using the ArloQ as a baby monitor for almost 18 months and did not experience this issue until the past week.

Re: Arlo App Not Automatically Reconnecting

B_Jones — Tue, 05 May 2020 23:32:52 GMT

Agreed. This has not been the behavior we’ve been experiencing as we’ve been using the Arlo Q since Sept/Oct as a baby monitor throughout the night with no issue. We bought the unit specifically for a baby monitor and had we known the “regular” usage was 30 minutes of continuous viewing, we would not have spent the money. I’m 100% sure that wasn’t on the packaging. Please provide an update that gives you the option for continuous viewing. It’s clearly a desired feature.

Re: Arlo App Not Automatically Reconnecting

Jarokdin — Wed, 06 May 2020 00:31:19 GMT

@ShaneS So just to be clear, the function I purchased the Arlo Q for, live streaming through the night because it was able to do that, is no longer a supported feature and Arlo isn't intending to change that?

Re: Arlo App Not Automatically Reconnecting

Arlocus — Wed, 06 May 2020 06:41:52 GMT

I am in the same boat. Have been using 2 ArloQ's as baby monitor which are effectively busted now. I would have returned the Arlo's had the unlimited live streaming not worked

Re: Arlo App Not Automatically Reconnecting

Denisengarcia — Sat, 09 May 2020 13:56:20 GMT

Did you get the monthly service ? Which one and is it worth it?