Videos (previous days) not showing in IOS library (but works on browser)

iocopocomaioco — Thu, 21 May 2020 20:55:14 GMT

The library in the ios app is not showing the videos - it only seems to show the videos of the current day only (i can see the videos take today but not yesterday, or before). Same every day (yesterday I could see yesterday’s, today I can see today’s. I tried this both on my iPhone and my iPad - same across both.

Tried already after looking at other similar threads: restarted the camera (have only 1); tryed turning various filters on or off; logging off and then back on (on both devices); the arlo legacy app has been removed; I disinstalled the app and installed it again (no change).

When I login via the browser, all videos are there in the library... help most welcome.

Re: Videos (previous days) not showing in IOS library (but works on browser)

JessicaP — Fri, 22 May 2020 21:45:59 GMT

Hey iocopocomaioco,

Could you answer the following questions?

What iPhone and iPad are you using?
What iOS version are you running on your devices?
Have you tried on cellular data and/or WiFi?
Have you tried rebooting your iPhone and iPad?

topic Videos (previous days) not showing in IOS library (but works on browser) in Arlo Q

Videos (previous days) not showing in IOS library (but works on browser)

Re: Videos (previous days) not showing in IOS library (but works on browser)