topic Re: Can't reset Arlo Q in Arlo Q

Can't reset Arlo Q

mikewo — Mon, 11 May 2020 21:25:22 GMT

I have an Arlo Q which has been operating really well for several years. It is mounted in the garage away from the doors. A couple of months ago I noticed that it stopped triggering the lights and found that the camera wasn't seen as connected to Arlo anymore. I just got around to fixing it now, but I can't get it to connect. I've followed the instructions and tried numerous things, but it refuses to get into sync mode, and on top of that when it is plugged in I can see my router still thinks it is sending data.

I've tried:

Unplugging for 30 seconds or more
Holding down the sync button for 5 seconds, 10 seconds, a LONG time, when I do this the blue light never comes on and I never hear any clicks.
I've used a paperclip and held in the reset button for 20 seconds, and again later for 30 seconds. I finally heard a series of clicks, but it still doesn't do anything other than show the solid amber light. It will not enter sync mode.

Any ideas on what to try next?

Re: Can't reset Arlo Q

TomMac — Sat, 09 May 2020 21:30:40 GMT

The sync button should not be held down, just a push

Re: Can't reset Arlo Q

mikewo — Sat, 09 May 2020 23:08:22 GMT

Thanks for the suggestion, but that didn't work either. I tried again just now to be sure. The instructions indicate "Press the Sync button on your camera until the blue LED starts blinking". Given the "until the blue LED" I thought it meant to hold it down. I've tried just pressing it as well. Nothing changes the amber light except unplugging it.

Re: Can't reset Arlo Q

jguerdat — Sun, 10 May 2020 13:19:30 GMT

Since you've held the reset button for a sufficient time, be sure to remove the camera from Settings, My Devices before trying to resync.

Re: Can't reset Arlo Q

mikewo — Sun, 10 May 2020 14:04:01 GMT

Thanks! I have removed it from the devices list in the Arlo app. The camera itself still will not get into sync mode. The blue light never comes on.

Re: Can't reset Arlo Q

jguerdat — Mon, 11 May 2020 13:47:36 GMT

"She's dead, Jim!" At least, that's what I suspect. I would try a different USB charger with the same specs to see if that helps and/or try the Contact Support link at the bottom here to see if they have suggestions but I think you need a new one.