https://community.arlo.com/t5/Arlo-Q/My-camera-stopped-reading-the-qr-code/m-p/1763003#M10465 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/656426">@esensja</a></P> <P>&nbsp;</P> <P>&nbsp; Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Mon, 23 Mar 2020 23:51:45 GMT ShayneS 2020-03-23T23:51:45Z https://community.arlo.com/t5/Arlo-Q/My-camera-stopped-reading-the-qr-code/m-p/1762707#M10460 <DIV class="tlid-input input"> <DIV class="source-wrap"> <DIV class="input-full-height-wrapper tlid-input-full-height-wrapper"> <DIV class="source-input"> <DIV class="source-footer-wrap source-or-target-footer"> <DIV class="character-count tlid-character-count"> <DIV class="cc-ctr normal"> <DIV class="tlid-input input"> <DIV class="source-wrap"> <DIV class="input-full-height-wrapper tlid-input-full-height-wrapper"> <DIV class="source-input"> <DIV class="source-footer-wrap source-or-target-footer"> <DIV class="character-count tlid-character-count"> <DIV class="cc-ctr normal"><SPAN style="font-family: inherit;" title="">My arlo q used to work well, the year lay unused in the closet.</SPAN> <SPAN style="font-family: inherit;" title="">Now I need it again, I tried to connect it to wifi, but after reading the qr code I could not connect.</SPAN> <SPAN style="font-family: inherit;" title="">Each time there was a sound that confirmed the failure.</SPAN> <SPAN style="font-family: inherit;" title="">I tried all the ways you describe here: turn off blethooth, close the window, turn off the light ... and press reset 1 minute.</SPAN> <SPAN style="font-family: inherit;" title="">I did and now my arlo q doesn't read qr code at all.</SPAN> <SPAN class="" style="font-family: inherit;" title="">There is a blue flashing light but there is no sound that confirms that he has read the code and the blue light is constantly flashing.</SPAN></DIV> <DIV class="cc-ctr normal"><SPAN style="font-family: inherit;" title="">Did I break my camera by pressing reset for 1 minute?</SPAN></DIV> <DIV class="cc-ctr normal"><SPAN class="" style="font-family: inherit;" title="">Possibly I ruined its software?</SPAN></DIV> <DIV class="cc-ctr normal"><SPAN class="" style="font-family: inherit;" title="">Is it possible to connect the camera to the computer and upload the software again?</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Mon, 23 Mar 2020 23:52:41 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-stopped-reading-the-qr-code/m-p/1762707#M10460 esensja 2020-03-23T23:52:41Z https://community.arlo.com/t5/Arlo-Q/My-camera-stopped-reading-the-qr-code/m-p/1763003#M10465 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/656426">@esensja</a></P> <P>&nbsp;</P> <P>&nbsp; Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Mon, 23 Mar 2020 23:51:45 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-stopped-reading-the-qr-code/m-p/1763003#M10465 ShayneS 2020-03-23T23:51:45Z https://community.arlo.com/t5/Arlo-Q/My-camera-stopped-reading-the-qr-code/m-p/1763686#M10472 <P><SPAN>unfortunately I can't get help because there are always more than 20 people waiting for chat and I don't know English to call.</SPAN></P> Sun, 29 Mar 2020 09:08:39 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-stopped-reading-the-qr-code/m-p/1763686#M10472 esensja 2020-03-29T09:08:39Z